Office Management.Event Co-ordination. Compliance Manager.Assists ALL staff members in day to day duties where necessary to ensure an efficient and friendly working environment.Manage workloads amongst the Divisions.Meet regularly to support and assist the BDMs.Monitor debtors – especially the debtors exceeding the insurer credit terms.Liaise with underwriters on all broking issues.Training Officer:- planning and organising training for the office on a regular basis.Co-ordinate training and personal development initiatives.Compliance Officer:-monitor compliance issues including compliance audits.Monitor all staff monthly reports and training registers.Responsible for the Breach and complaints registers. Assist in the complaints procedures on complex claims.Raise issues of concern (risk management) in the general running of the business and be part of the team delegated with decisions making.Monitor and promote staff morale.Private and confidential in all dealings with staff.Assist with recruitment:Including and not limited to inductions, employment contracts, letter of offer, leave approval, exit interviews and all staff issues.Responsible for all industry award submissions and organising all events. IT & Communications point of contact.Answering calls, processing daily banking and book-keeping. Co- ordination, processing and collections of Synagogue scheme. Classes of insurance include ISR, Liability, Corporate Travel & ML. Proficient in Winbeat, Sunrise,SVU and can process and negotiate all classes of insurance.

Worked directly with the SME manager on all Business insurance policies, Professional Indemnity policies and also performed all accounting for the general insurance broking firm including underwriter payments, reconciling and closing end of month.Processing of all renewals, new business, endorsements, cancellations, certificate of currencies and liasing with underwriters on rates and terms provided.Acounting processing - underwriting payments, reconciling of the General insurance broking account and close of month including backups and any IT issues.

Office Assistant from answering phone calls to banking and processing all domestic policies including a small business portfolio.Processing all renewals, endorsements, cancellations and liasing with clients and underwriters.Servicing and processing of all claims including organising risk recommendations and risk resolutions.