Terry Ryder Email & Phone Number

Remote: Missouri

Remote - Missouri, United States

United States

Onder Law Firm, CLEAResult

Remote Office

Provide Tier 1 customer technical support to mobile device and Mac computer users through live chat. 100% remote home office position, working closely as member of a distributed team.

Greater St. Louis Area

Retail customer service, digital photo production, assist users with photo kiosk.

Nm And Mi

Private computer tutoring & consulting; publishing and editing assistance; human and animal care.

Madrid, Nm

Established & Directed Free Community Internet Center, Madrid NM

Cerrillos, Nm

Operate Cerrillos Internet Community Center, a free public use internet center. Provide user support; develop and teach classes; manage scheduling, upgrades, troubleshooting and maintenance.

Remote Office

Tested online applications and custom CMS under development for major clients from home office as member of globally distributed QA team using Agile methods. Followed and modified test plans, tracked issues in JIRA system.

Bernalillo & Santa Fe Counties, Nm

Variety of work in rural environments. Animal care and rehabilitation; coffee shop, hostel, retail and gallery work; child and elder care; light labor; private computer consulting and teaching.

Albuquerque, New Mexico

Data Conversion Specialist. Advanced SQL scripting, data migrations, and customization. Sybase & MSSQL import/export packages, triggers, procedures. Data analysis, mapping, extraction, transformation, loading. Remote database support, load & unload with Citrix. Extraction and integration of data from widely varied sources into seamless practice management product.Complex problem solving; leading task teams; meeting strict project schedules; handling of legally confidential data. Also software QA testing.

Greater St. Louis Area

St. Louis Public Schools: provided data management, needs assessment, computer and software installation and upgrades, and employee training for my department. Developed user-customizable reports and documented procedures. Webster University: Provided onsite support for faculty and students at Computer Lab.Medical supply manufacturer, through staffing agency: + Providing telephone support for national sales force using the company’s new internal Lotus Notes application led to testing updates prior to release. + Developed and documented semi-automated processes to integrate data from multiple platforms into an Excel spreadsheet and then generate sales analysis reports, using VBA. Various: used broad range of software at advanced levels for administrative support.