Marc Tabone Ferrante Email and Phone Number
With over 14 years of experience in the online gambling industry, I've developed a robust skill set in IT Service Management, Operations, and Process Improvement. My journey from IT Service Operations to Service Manager has equipped me with expertise in Service Level Management, Incident Management, Change Management, Release Management, and ITSM Governance.Key strengths:• Performance Monitoring and Analysis• Process Improvement and Alignment with Industry Best Practices• IT Service Management (ITSM) Implementation and Optimization• Team Leadership and Stakeholder ManagementThroughout my career, I've focused on driving organizational efficiency and growth through effective service management and operations. My experience in the online gambling sector has provided me with a strong foundation in managing complex IT environments and implementing best practices.I'm passionate about staying current with industry trends and am particularly intrigued by the innovations happening in the fintech and finance sectors. This interest allows me to bring fresh perspectives to my current role and projects.Outside of my primary role, I'm also the co-creator of maltavirtualmall.com, demonstrating my entrepreneurial spirit and ability to manage diverse projects. This venture allows me to apply my operational skills in a different context, further broadening my expertise.I'm always eager to connect with fellow professionals to share insights and discuss the evolving landscape of IT service management and operations across various industries.
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Service ManagerGaming Innovation Group Oct 2024 - PresentSaint Julian'S, Malta -
Service Management CoordinatorGaming Innovation Group Nov 2021 - Nov 2024Saint Julian'S, Malta- Service Management Governance- Service Level Management- Incident Management- Change Management- Release management
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Co-FounderMalta Virtual Mall Apr 2020 - PresentMaltaProud co-Founder / co-Creator of Malta Virtual MallHelping people to find what they need online and locally.Involved in all parts of the organisation. -
Itsm CoordinatorPhoenix Gsb Group Jun 2019 - Jul 2021Sliema, Malta- Review, maintain and coordinate knowledge base for ITSM- Identify and update ineffective or outdated processes for improved operation- Report on performance of processes- Monitor ticketing system – ensure that correct process is being followed throughout the organisation- Communicate with other process owners about updates- Manage and support all ITSM processes- Identify and coordinate process improvements -
Service Improvement & Request Fulfillment Manager (Itil)Phoenix Gsb Group Jan 2017 - May 2019Sliema, Malta- Building a knowledge base for both processes- Identifying and updating ineffective or outdated processes for improved operation- Creation of SLA targets and integration into ticketing system- Engaging users and managers in service improvement exercises- Periodically bench-marking maturity levels of all ITSM processes- Participating in the creation and development of all ITSM processes to increase process' maturity within the organisation- Reporting on process performance- Creation and maintenance of the Service Improvement register- General management of both processes- Budget Management
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Senior Operations OfficerPhoenix Gsb Group Dec 2013 - Dec 2016Sliema, Malta- Management of over 20 1st Line Support staff - Team performance management- Identifying key areas for improvement in either personnel or processes- Creating and maintaining knowledge base of 1st Line Support processes and procedures- Recruitment of 1st Line Support staff and Operations Management staff- Training of new and existing 1st Line Support staff- Testing new applications before roll-out- Testing for new markets.- Reporting and following up on technical problems- Creating data and analysis reports for director and board level consumption
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Operations OfficerPhoenix Gsb Group Aug 2012 - Nov 2013Sliema, Malta- Creating and maintaining knowledge base of 1st Line Support processes and procedures- Training of new and existing 1st Line Support staff- Producing monthly, quarterly and annual reports on the performance of 1st Line Support Staff.- Testing new applications before roll-out- Reporting and following up on technical problems- Scheduling 1st Line Support staff- Approval of 1st Line Support timesheets
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1St Line SupportPhoenix Gsb Group Dec 2010 - Jul 2012Sliema, Malta- Understanding betting platforms, betting data (odds etc.) and background statistical models which make up the betting industry- Monitoring live data flow and bet placement- Session Reporting- Identifying, troubleshooting and fixing IT system issues- Escalating issues when tools were unavailable to fix issue- Training new staff- Testing new applications
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Account ExecutiveGlobal Executive Search Inc Jun 2009 - Aug 2010Malta- Map the global market for professionals working in Equity Derivative sales- Identify key people in the industry- Build relationships with professionals in the industry- Identify hiring companies and approach them about using our services to help them fill vacancies- Strategize and share knowledge to create opportunities
Marc Tabone Ferrante Education Details
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Cbt Nuggets (Online)It Service Management -
New Horizons Computer Learning Centers - SydneyIt Service Management
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Clear DimensionsIt Service Management
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New Horizons Computer Learning Centers - SydneyOperations Management And Supervision
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Clear DimensionsInformation Technology
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McastBanking And Financial Services
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Gf Abela Junior CollegeMathematics, Physics
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Stella Maris College, MaltaSecondary
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St CatherinesPrimary
Frequently Asked Questions about Marc Tabone Ferrante
What company does Marc Tabone Ferrante work for?
Marc Tabone Ferrante works for Gaming Innovation Group
What is Marc Tabone Ferrante's role at the current company?
Marc Tabone Ferrante's current role is Service Manager | IT Service Management Expert | 14+ Years in Online Gambling | Interest in Fintech & Finance | Co-Creator of maltavirtualmall.com.
What schools did Marc Tabone Ferrante attend?
Marc Tabone Ferrante attended Cbt Nuggets (Online), New Horizons Computer Learning Centers - Sydney, Clear Dimensions, New Horizons Computer Learning Centers - Sydney, Clear Dimensions, Mcast, Gf Abela Junior College, Stella Maris College, Malta, St Catherines.
Who are Marc Tabone Ferrante's colleagues?
Marc Tabone Ferrante's colleagues are Daniel Theuma, Aleksandar Bogatinovski, Jānis Vībe, Marko Toth, Gilbert Mifsud, Thomas Wolder Hedegaard, Teen Patti Master.
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