Service Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Marc Tabone Ferrante Email & Phone Number
Service Manager | IT Service Management Expert | 14+ Years in Online Gambling | Interest in Fintech & Finance | Co-Creator of maltavirtualmall.com
at
Gaming Innovation Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Manager | IT Service Management Expert | 14+ Years in Online Gambling | Interest in Fintech & Finance | Co-Creator of maltavirtualmall.com
Location
Mosta, Mosta, Malta
Company size
Who is Marc Tabone Ferrante? Overview
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Quick answer
Marc Tabone Ferrante is listed as Service Manager | IT Service Management Expert | 14+ Years in Online Gambling | Interest in Fintech & Finance | Co-Creator of maltavirtualmall.com at Gaming Innovation Group, a company with 528 employees, based in Mosta, Mosta, Malta. AeroLeads shows a matched LinkedIn profile for Marc Tabone Ferrante.
Marc Tabone Ferrante previously worked as Service Manager at Gaming Innovation Group and Service Management Coordinator at Gaming Innovation Group. Marc Tabone Ferrante holds Itil® Intermediate Certificate In Continual Service Improvement, It Service Management from Cbt Nuggets (Online).
Company email context
Email format at Gaming Innovation Group
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Gaming Innovation Group
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Profile bio
About Marc Tabone Ferrante
With over 14 years of experience in the online gambling industry, I've developed a robust skill set in IT Service Management, Operations, and Process Improvement. My journey from IT Service Operations to Service Manager has equipped me with expertise in Service Level Management, Incident Management, Change Management, Release Management, and ITSM Governance.Key strengths:• Performance Monitoring and Analysis• Process Improvement and Alignment with Industry Best Practices• IT Service Management (ITSM) Implementation and Optimization• Team Leadership and Stakeholder ManagementThroughout my career, I've focused on driving organizational efficiency and growth through effective service management and operations. My experience in the online gambling sector has provided me with a strong foundation in managing complex IT environments and implementing best practices.I'm passionate about staying current with industry trends and am particularly intrigued by the innovations happening in the fintech and finance sectors. This interest allows me to bring fresh perspectives to my current role and projects.Outside of my primary role, I'm also the co-creator of maltavirtualmall.com, demonstrating my entrepreneurial spirit and ability to manage diverse projects. This venture allows me to apply my operational skills in a different context, further broadening my expertise.I'm always eager to connect with fellow professionals to share insights and discuss the evolving landscape of IT service management and operations across various industries.
Current workplace
Marc Tabone Ferrante's current company
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Gaming Innovation Group
9 roles
Marc Tabone Ferrante work experience
A career timeline built from the work history available for this profile.
Service Management Coordinator
- Service Management Governance- Service Level Management- Incident Management- Change Management- Release management
Nov 2021 - Nov 2024
Co-Founder
CurrentProud co-Founder / co-Creator of Malta Virtual MallHelping people to find what they need online and locally.Involved in all parts of the organisation.
Apr 2020 - Present
Itsm Coordinator
- Review, maintain and coordinate knowledge base for ITSM- Identify and update ineffective or outdated processes for improved operation- Report on performance of processes- Monitor ticketing system – ensure that correct process is being followed throughout the organisation- Communicate with other process owners about updates- Manage and support all ITSM.
Jun 2019 - Jul 2021
Service Improvement & Request Fulfillment Manager (Itil)
- Building a knowledge base for both processes- Identifying and updating ineffective or outdated processes for improved operation- Creation of SLA targets and integration into ticketing system- Engaging users and managers in service improvement exercises- Periodically bench-marking maturity levels of all ITSM processes- Participating in the creation and.
Jan 2017 - May 2019
Senior Operations Officer
- Management of over 20 1st Line Support staff - Team performance management- Identifying key areas for improvement in either personnel or processes- Creating and maintaining knowledge base of 1st Line Support processes and procedures- Recruitment of 1st Line Support staff and Operations Management staff- Training of new and existing 1st Line Support.
Dec 2013 - Dec 2016
Operations Officer
- Creating and maintaining knowledge base of 1st Line Support processes and procedures- Training of new and existing 1st Line Support staff- Producing monthly, quarterly and annual reports on the performance of 1st Line Support Staff.- Testing new applications before roll-out- Reporting and following up on technical problems- Scheduling 1st Line Support.
Aug 2012 - Nov 2013
1St Line Support
- Understanding betting platforms, betting data (odds etc.) and background statistical models which make up the betting industry- Monitoring live data flow and bet placement- Session Reporting- Identifying, troubleshooting and fixing IT system issues- Escalating issues when tools were unavailable to fix issue- Training new staff- Testing new applications
Dec 2010 - Jul 2012
Account Executive
- Map the global market for professionals working in Equity Derivative sales- Identify key people in the industry- Build relationships with professionals in the industry- Identify hiring companies and approach them about using our services to help them fill vacancies- Strategize and share knowledge to create opportunities
Jun 2009 - Aug 2010
Team & coworkers
Colleagues at Gaming Innovation Group
Other employees you can reach at gig.com. View company contacts for 528 employees →
LL
Leo La
Colleague at Gaming Innovation GroupStockholm, Stockholm County, Sweden, Sweden
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SK
Suresh Kashyap
Colleague at Gaming Innovation GroupNarela, Delhi, India, India
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DS
David Strömberg
Colleague at Gaming Innovation GroupBarcelona, Catalonia, Spain, Spain
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JX
Justine Xuereb
Colleague at Gaming Innovation GroupMalta, Malta
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TZ
Tina Zec
Colleague at Gaming Innovation GroupMsida, Malta, Malta
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VT
Valentina Tedesco Curti
Colleague at Gaming Innovation GroupBarcelona, Catalonia, Spain, Spain
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VB
Vijju Bhai
Colleague at Gaming Innovation GroupGoharganj Tehsil, Madhya Pradesh, India, India
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AG
Andreina Garcia
Colleague at Gaming Innovation GroupMarbella, Andalusia, Spain, Spain
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KB
Kévin Brocard
Colleague at Gaming Innovation GroupLyon, Auvergne-Rhône-Alpes, France, France
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NA
Nicholas Azzopardi
Colleague at Gaming Innovation GroupMalta, Malta
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Leo La
Colleague at Gaming Innovation GroupStockholm, Stockholm County, Sweden, Sweden
View →
SK
Suresh Kashyap
Colleague at Gaming Innovation GroupNarela, Delhi, India, India
View →
DS
David Strömberg
Colleague at Gaming Innovation GroupBarcelona, Catalonia, Spain, Spain
View →
JX
Justine Xuereb
Colleague at Gaming Innovation GroupMalta, Malta
View →
TZ
Tina Zec
Colleague at Gaming Innovation GroupMsida, Malta, Malta
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VT
Valentina Tedesco Curti
Colleague at Gaming Innovation GroupBarcelona, Catalonia, Spain, Spain
View →
VB
Vijju Bhai
Colleague at Gaming Innovation GroupGoharganj Tehsil, Madhya Pradesh, India, India
View →
AG
Andreina Garcia
Colleague at Gaming Innovation GroupMarbella, Andalusia, Spain, Spain
View →
KB
Kévin Brocard
Colleague at Gaming Innovation GroupLyon, Auvergne-Rhône-Alpes, France, France
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NA
Nicholas Azzopardi
Colleague at Gaming Innovation GroupMalta, Malta
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9 education records
Marc Tabone Ferrante education
Itil® Intermediate Certificate In Continual Service Improvement, It Service Management
Cbt Nuggets (Online)
Itil® Intermediate Certificate In It Operational Support And Analysis, It Service Management
New Horizons Computer Learning Centers - Sydney
Itil® Foundation Certification, It Service Management
Clear Dimensions
New Manager, Operations Management And Supervision
New Horizons Computer Learning Centers - Sydney
Querying Microsoft Sql Server 2012”, Information Technology
Clear Dimensions
Banking And Financial Services
Mcast
Mathematics, Physics
Gf Abela Junior College
Secondary
Stella Maris College, Malta
Primary
St Catherines
FAQ
Frequently asked questions about Marc Tabone Ferrante
Quick answers generated from the profile data available on this page.
What company does Marc Tabone Ferrante work for?
Marc Tabone Ferrante works for Gaming Innovation Group.
What is Marc Tabone Ferrante's role at Gaming Innovation Group?
Marc Tabone Ferrante is listed as Service Manager | IT Service Management Expert | 14+ Years in Online Gambling | Interest in Fintech & Finance | Co-Creator of maltavirtualmall.com at Gaming Innovation Group.
Where is Marc Tabone Ferrante based?
Marc Tabone Ferrante is based in Mosta, Mosta, Malta while working with Gaming Innovation Group.
What companies has Marc Tabone Ferrante worked for?
Marc Tabone Ferrante has worked for Gaming Innovation Group, Malta Virtual Mall, Phoenix Gsb Group, and Global Executive Search Inc.
Who are Marc Tabone Ferrante's colleagues at Gaming Innovation Group?
Marc Tabone Ferrante's colleagues at Gaming Innovation Group include Leo La, Suresh Kashyap, David Strömberg, Justine Xuereb, and Tina Zec.
How can I contact Marc Tabone Ferrante?
You can use AeroLeads to view verified contact signals for Marc Tabone Ferrante at Gaming Innovation Group, including work email, phone, and LinkedIn data when available.
What schools did Marc Tabone Ferrante attend?
Marc Tabone Ferrante holds Itil® Intermediate Certificate In Continual Service Improvement, It Service Management from Cbt Nuggets (Online).
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