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Beginning my career on the programming side I moved to the product / business side as I wanted to work with partners directly to understand their vision, goals, and roadblocks. I have experience with small start ups, going public, acquisitions and working for Fortune 500 companies. From years of working with retailers around the world including Nike, Gap, Tesco, Fast Retailing (Uniqlo), and Best Buy I have a detailed understanding of retail business, ecommerce and omnichannel. I have led teams with cross functional business responsibilities to develop a unified road map. I translate strategic vision from business stakeholders into product strategy, road maps and action.SpecialtiesProduct management, strategic road mapping, retail software, CRM, Salesforce Service Cloud, software design, project estimation, project leadership, business partner liaison, consulting, ecommerce, omnichannel, retail industry, global companies, scrum, waterfall, portfolio management, leadership, process designs
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Director Of Product, Launch Services & AdminNike Dec 2023 - PresentBeaverton, Or, Us -
Director Of Product, Consumer ServicesNike Mar 2021 - Dec 2023Beaverton, Or, UsProduct management leader for Consumer Services capabilities including CRM, digital commerce, social care, and communication channels supporting Nike’s multibillion dollar digital business Established and socialized multiyear strategic direction for Consumer Service digital capabilities and roadmapDrove changes to consumer queueing that led to increased consumer satisfaction and wait time reductionMoved product management team to drive to measurable outcomes instead of outputsGrew team from within resulting in multiple promotions for team members
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Director Of Product, Crm/Athlete ToolsNike Sep 2017 - Mar 2021Beaverton, Or, UsProduct management leader for CRM and digital commerce tools used by Consumer Services team supporting Nike’s digital businessLed the Global rollout of Salesforce Service Cloud as the Consumer Services’ CRM system resulting in multimillion dollar savings from efficiencies and increased system stabilityLaunched chatbot on nike.com to automate order and return status checks resulting reducing time to resolution by over 50% and in labor savings of nearly $1M in first year Identified and helped rapidly implement changes needed to move most call center employees to work from home as part of COVID response resulting in minimal gaps in supportBuilt team by converting two contract workers to full time employees, moving two people into Product roles and onboarded resource in EMEAQuickly learned the Consumer Services domain space and grew to have knowledge trusted by Digital and business teammates
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Sr. Digital Product Manager/NikeidNike Oct 2013 - Sep 2017Beaverton, Or, UsOwn product vision, strategic plan and road map for Nike’s internal tools driving the customization businessChampioned business objectives and advocated for strategic goals and long term vision by owning end to end a rebuilding of the complex tools used to create Nike By You digital productsOpened new sales channel by leading Nike By You implementation in Nike appWorked directly with factory stakeholders and users, to give access to prelaunch consumer experience improving quality and saving time across multiple teamsHelped drive Nike membership offense by adding support for exclusive access for consumers to Nike By You products in the Nike app and on nike.com
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Expert Business ConsultantNike Dec 2010 - Oct 2013Beaverton, Or, UsLiaison/account manager bringing together tech and business stakeholders to define retail technology requirements and deliver solutions that directly meet business goalsDelivered consumer touch screen project for factory stores with quick turnaround on time, on budget and on target with goals to elevate consumer experiences and drive traffic.Improved ability to deliver business value by moving relationship between Japan retail business and IT from one of disconnect to one of partnership while overcoming language and cultural challenges with a clear action plan and processes.Helped deliver a large merchandising planning project with Converse project team after the project was experiencing significant issues.
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Sr. Manager - Enterprise Product Manager - MerchandisingOracle Oct 2008 - Dec 2010Austin, Texas, UsLed a team of product managers, collaborating with global retailers to translate and prioritize business requirements into enterprise software solutions. Managed a team of product managers to build cohesive release plans for a suite of products for merchandising and supply chain.Developed a team environment to maximize individual and team performance and allowed team members to growGathered requirements through SME discussions at senior level, workshops and personas for redesigned product lifecycle management (PLM) application applicable to diverse global retailers including grocers, fashion and hard lines.Prioritized backlog of requirements using input from business partners, market research, competitive research, and internal strategy to build major software releases. -
Senior Product ManagerEcologic Analytics May 2008 - Oct 2008Responsible for gathering business requirements from public utility companies. Led Agile/Scrum team to build software solutions to meet requirements.
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Owner/ConsultantFolocity Consulting Jan 2007 - May 2008
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Planogram Technical ConsultantTarget Corporation 2007 - 2008Minneapolis, Mn, Us -
Enterprise Functional AnalystRetek / Oracle Sep 1997 - Jan 2007UsI had many positions at Retek from developer to BA to BA manager to Program Manager to Enterprise Functional Analyst. -
Sr. Business Analyst / Project ManagerShopnbc 2007 - 2007Eden Prairie, Minnesota, Us
Mike Foley Skills
Mike Foley Education Details
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Carleton CollegeEconomics -
Northfield High School
Frequently Asked Questions about Mike Foley
What company does Mike Foley work for?
Mike Foley works for Nike
What is Mike Foley's role at the current company?
Mike Foley's current role is Director of Product, Launch at Nike.
What is Mike Foley's email address?
Mike Foley's email address is bo****@****hoo.com
What is Mike Foley's direct phone number?
Mike Foley's direct phone number is +150328*****
What schools did Mike Foley attend?
Mike Foley attended Carleton College, Northfield High School.
What skills is Mike Foley known for?
Mike Foley has skills like Enterprise Software, Retail, Merchandising, Product Management, Retek, Business Intelligence, Cross Functional Team Leadership, Strategy, Business Analysis, Product Marketing, E Commerce, Project Management.
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