Mehmet Gurpinar Email & Phone Number

- Processing and assessing new Council Tax Support and Housing Benefit claims from start to finish- Chasing customers for required supporting evidence in order to complete their claims in a timely manner- Registering customers liability for Council Tax and awarding relevant discounts as required- Completing rent increases as necessary- Using relevant systems such as Searchlight and WURTI to gather information for claims as required- Filling out LAST1 forms for management checks as necessary for Searchlight checks- Filling out MGP1 form to apply to DWP for National Insurance Number on behalf of customers- Using Northgate system to confirm details for Temporary Accommodation claims- Processing Universal Credit records known as ATLAS ensuring that claims are up to date in line with updated Universal Credit award- Adding Non Dependants back onto claims after system removes them due to 18th birthday- Requesting Non Dependant income information where claims required updated information- Processing returned post (goneaways) and carrying out investigation to confirm whether customer is still remaining in property or has vacated and acting accordingly- Assisting indexing team when they are short staffed to ensure that any emails received in the revs mailbox are put onto the correct claims- Working on a rota basis to provide cover for the Financial Assessment call line - liaising with external parties such as Citizens Advice Bureau and DWP

• Deal with the Counter Fraud inbox and assist investigators with their administration on our case management system (FDMS)• Conduct visits unannounced or announced as a primary or a secondary officer.• Using Council systems such as Civica and EDMS to analyse information.• Conduct informal interviews as a primary or secondary officer.• Conduct interview under cautions (IUC) as a second officer, • Create relationships with internal and external stakeholders. • Contact customers via e-mail, telephone or face-to-face to assist with live cases.• Took minutes for my team meeting which entailed confidential information that was distributed within the team.• Working on a rota basis to provide cover for the Counter Fraud call line - liaising with both internal and external stakeholders.• Conduct OSINT checks (open-source intelligence checks) to assist with Benefit or Housing fraud cases. • Assist senior officers with their cases by conducting administrative checks for them such as checking data we have on our system, • Respond to Data Protection Act requests under DPA/GDPR. Local authorities would contact us requesting information regarding our borough which may assist their case. I would gather the information if possible and pass this on.• Request Data Protection Act requests under DPA/GDPR from other boroughs within the UK. • Use FDMS (Fraud Case Management System) to organise cases for me and other investigators.• Discuss cases with other investigators to identify solutions, risks, and any suspicious activity.• Conducted border movement requests to identify how and when an individual was moving between different countries. • Conduct SFIS (Single Fraud Investigation Service) referrals to the DWP.• Conduct PoSHFA (prevention of social housing fraud) requests.• Investigated housing cases including Right to Buy by conducting checks on the suspect, making announced and unannounced visits to the property.

- To provide an efficient and friendly service to customers in all areas of the catering operations- Respond efficiently and accurately to customer requests & complaints- Coordinate / Manage daily restaurant operations (morning and evening shift)- Coordinate and work closely with the Chefs- Take bar-stock and count- Deliver superior service and maximize customer satisfaction- Ensure compliance with sanitation and safety regulations- Manage restaurant’s good image and suggest ways to improve it- Control operational costs and identify measures to cut waste- To fulfil any reasonable request by Site & Deputy Site Manager- To report any customer complaints or compliments and take some remedial action if at all possible- To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible- To attend meetings and training courses as may be necessary- To provide cover in other areas during periods of holidays and sickness

- Maintain a high level of customer service - Maintained the shop floor- Prepared hot and cold food- Opened and closed the establishment - Trained staff - Supervised shop floor- Performed administrative tasks - Conducted stock counts - Assisted other stores when short staffed- Handled financial responsibilities - Handled customer complaints and refunds

Pass

Education record

A-level: Media Studies (C), Computer Science (D) and Business Studies (D) AS-level: Media Studies (B) BTEC Level 2: Business Studies.

Education record