Makenna Theobald Email & Phone Number

Knoxville, Tennessee Area

• Allocate and manage staff resources according to changing needs
• Help faculty and staff with applications and software approved for campus use
• Troubleshoot problems on university-owned and student-owned machines
• Provide technical support via phone, in person, and over desktop streaming applications
• Work hands on in a consumer facing environment to resolve issues
• Quickly respond to network, port, and course delivery outages or disruptions

Knoxille, TN

• Worked directly with restaurant customers to provide exceptional service day in and day out
• Scheduled most weekends from open to close, I addressed customer’s needs and collaborated with service partners to serve entrees paired with a variety of alcoholic beverages and desserts
• Maintained side-work throughout each shift
• Accomplished working with the kitchen staff to withhold the best standards the restaurant could provide

Pleasanton, CA

• Worked in an upscale customer service environment helping manage and market the café
• Shadowed the boss regularly and advertised promotional items
• I prepared and served food, bussed tables, also maintained and restocked supplies
• Collaborated/bonded with native speaking coworkers

Livermore, California

• Worked on projects pertaining to retrieving money originally overcharged for
• Coordinated with office staff to acquire permits in different states for upcoming projects and updated excel spreadsheet for records
• Compiled packets of sign dimensions/costs into binders which were then mailed to clients with further instructions