Makenna Theobald Email & Phone Number

Knoxville, Tennessee Area

• Allocate and manage staff resources according to changing needs• Help faculty and staff with applications and software approved for campus use• Troubleshoot problems on university-owned and student-owned machines• Provide technical support via phone, in person, and over desktop streaming applications• Work hands on in a consumer facing environment to resolve issues• Quickly respond to network, port, and course delivery outages or disruptions• Perform operating system updates and recommend technological upgrades

Knoxille, Tn

• Worked directly with restaurant customers to provide exceptional service day in and day out• Scheduled most weekends from open to close, I addressed customer’s needs and collaborated with service partners to serve entrees paired with a variety of alcoholic beverages and desserts• Maintained side-work throughout each shift• Accomplished working with the kitchen staff to withhold the best standards the restaurant could provide

Pleasanton, Ca

• Worked in an upscale customer service environment helping manage and market the café• Shadowed the boss regularly and advertised promotional items• I prepared and served food, bussed tables, also maintained and restocked supplies• Collaborated/bonded with native speaking coworkers

Livermore, California

• Worked on projects pertaining to retrieving money originally overcharged for• Coordinated with office staff to acquire permits in different states for upcoming projects and updated excel spreadsheet for records• Compiled packets of sign dimensions/costs into binders which were then mailed to clients with further instructions