Thiru M Email and Phone Number

• Managed and administered Windows/Mac Performed periodic maintenance, provided technical support and executed systems engineering.• Implementing, installing and configuring Microsoft Windows 2003 / 2008 / 2012 Server.• Troubleshoot and provide technical analysis concerning the operating system, network, and application performance issues to resolution.• Maintained the timely back-up of important data and management resources.• Anti-Virus updating and maintaining reports on a… Show more • Managed and administered Windows/Mac Performed periodic maintenance, provided technical support and executed systems engineering.• Implementing, installing and configuring Microsoft Windows 2003 / 2008 / 2012 Server.• Troubleshoot and provide technical analysis concerning the operating system, network, and application performance issues to resolution.• Maintained the timely back-up of important data and management resources.• Anti-Virus updating and maintaining reports on a regular basis.• Managing & remote administration, user rights, accounts, policies, group policies, and network resources.• Maintained, upgraded and troubleshoot the PC hardware and congressional office LAN networks • Provided both hardware and software support to the clients.• Monitor and manage hardware, software, and security (clients for anti-virus, spam filtering, spyware detection, and removal, etc.• Troubleshoots problems with operating systems, network access and a variety of software applications.• Managing OTRS (Open-source Ticket Request System). Show less

• Helping users in installing O.S, Local & network printer, and Outlook configuration.• Installation, administration, and user management of VoIP SoftPhones.• Managing OTRS (Open-source Ticket Request System).• Anticipate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.

• Laptop's and computers repairs, replacement.• Installing and configuring software, hardware, and networks. • Provide technical support and customer service directly to customers.• Resolve Printer issues.

• Installing and Maintain MAC OS and Windows on Desktop Machines.• Install the software, printers configure, troubleshoot, Maintain the hardware and software configuration information.• Quickly arrange a repair for hardware failure.• Provide day to day support for internal network/WAN infrastructure and connectivity requirements. Troubleshooting Network issues.