Mike Thomas Email & Phone Number

IT Managed Service Provider. We work with businesses to help with all aspects of IT and provide their go to IT solutions.

Owner and founder of Thomas IT Consulting.We provide IT consulting and support in the greater Seattle area.Services include:• Microsoft Partner for Office 365 migration and implementation• Smartsheet implementation• Cloud services such as Box, Dropbox, Google Drive, Onedrive• Vendor management• Server/desktop implementation and support• Customized individual support for high end clientele

Started as a systems engineer and moved up to account manager. Project lead for RMM implementation of LabTech to manage all client devices and streamline remote support and monitoring.Managed LabTech for our clients with over 1000 agents deployed.Project Lead on SharePoint migration from Salesforce.com for 30+ user company.Project Lead for CRM email migration from Bullhorn to Microsoft Exchange 2010 for 100 users.Worked with clients on IT roadmaps and planning for the technology spending and growthManaged the day to day IT work for all my clients, including server, network, workstation, mobile device supportAutomated installations of workstations, using scripting, group policy, deployment packages and documentationManaged and deployed Blackberry Enterprise Servers for Blackberry users at multiple companies

Provided infrastructure, technical and cabling support for over 40 labs across Microsoft’s campusHardware troubleshooting and support for servers and desktopsService Request management through Microsoft Service Enterprise (MSE) Siebel based CRMPlanned and implemented physical setup of machines, power, network KVM and debugger equipment per customer specificationsServer hardware configuration/racking and server room management - optimizing server rack space and cabling

Boston, Massachusetts, Us

• Provided technical support for 250+ faculty and staff members.• Managed 10+ student employees, delegated tasks, scheduled hours. Hired/Trained new employees.• Lab Manager – Managed 5 Lab student employees, maintained the lab computers, print queue system. Installed Deepfreeze to re-image the labs daily.• Server Maintenance/Troubleshooting• Active Directory management – Users groups computers group policy• Netapp NAS• OSX Administrator

• Oversaw all technical operations and aspects of ASLME• Managed and updated the website: www.aslme.org• Taped, edited, and prepared streaming videos of speakers at various conferences• Provided technical support for the staff• Managed IT budget and purchasing

Boston, Massachusetts, Us

Help Desk Analyst – Senior Student Employee 35-40 hrs/week • Provided technical support for 250+ faculty and staff members.• Supported and maintained 4 computer labs with 100+ computers.• Installed and supported wireless networking (VPN, CISCO, 802.11b) for 800+ students.• Configured, installed, and supported Apple hardware/software• Trained student employees in technical support, trouble shooting and computer maintenance. • Tested, designed and implemented upgrades and security patches. • Managed the Imaging servers and was in charge of imaging all new computers.• Nominated for the 2002-2003 Student Employee of the Year Award