Michael Thomas Email & Phone Number

Nashville, Tn, Us

Peoria, Illinois, Us

Zug, Ch

Leading an inside sales and customer-partner success team, total annual revenue $125M+. Responsibilities are to ensure quality sales operations and support actions for end customers and regional distributor sales offices. I develop business and functional requirements for Tableau reports and dashboards, root cause analysis of sales process transactional issues, and lead platinum sales distributor channel support improvement program. I am part of the SAP and Salesforce transformation program, realigning sales operations structure to future business strategies. This includes improving readiness for third-party acquisitions and faster integration of external sales channels into the Holcim North America and Latin America customer success organization. Technologies include SAP ECC and CRM, Salesforce, AO Docs, Tableau and Apteryx ETL.

San Francisco, Ca, Us

Working across all aspects of our global sales organization to drive process improvements, sales effectiveness and quota achievement. This includes MEDDICC sales methodology, value-based selling and ROI modeling, and direct 1:1 coaching of sales resources and advising on opportunity strategies. Led the enablement team serving CX, sales and sales development functions. Designed and implemented process improvements such as deal insights and forecast accuracy, sales cadence and rhythm of business planning, sales process models and playbooks, and business case development. Led selection and onboarding of critical technologies to support territory planning (Fullcast), Revenue IQ (Mediafly/i360) and other platforms.

Founded and led a sales consulting and sales excellence company for 10+ years. Served a number of global customers such as Schneider Electric, Aggreko, Intel, Symrise, Diana Food Group, Delta Technologies, Boehringer Ingelheim, Phillips/Signify, and others. We delivered value-based sales and CS/CX lifecycle programs for both internal and external resources including channel partners and solutions partner ecosystems. Over 50% of these engagements were outside of the United States. Typical projects were influencing $75M - $250M ARR with 8%-15% program ROI.

Redmond, Washington, Us

Worked as part of a M&A readiness team being responsible for preparing recent acquisitions for integration into the Microsoft global enterprise sales organization. Managed the entire customer sales, service and experience lifecycle. While maintaining the financial and technical targets I also led the team culturally with their journey into the highly-competitive and accelerated sales organization of the Microsoft Enterprise Products Group. $8M - $10M ARR.

Redmond, Washington, Us

Worked in a variety of sales leadership and quota-carrying roles as part of the Enterprise Accounts / Enterprise Products organization, mostly focusing on large Corporate and Global Enterprise accounts for collaboration and productivity platforms within Microsoft. $10M - $50M ARR.

Redmond, Washington, Us

Oversaw consulting operations reporting to the General Manager of Consulting Services. Responsibilities included scoping and pricing complex customer agreements, HR and direct staff development, customer relationship management, and team P&L oversight. $4M - $10M ARR direct professional billable services.

Redmond, Washington, Us

Provided business strategy and service offering guidance to select Microsoft partner organizations. Was responsible for aligning technical training and development as well as growing revenue lines and aligning with Microsoft product and service strategies.