Matthew T. M. Thomas Email & Phone Number

Mt Prospect, Il, Us

• Daily use of Salesforce.com, developing strong Administration skills in Customer Relations Management, App Logic, and Reporting.• Regularly providing versatile support as a Salesforce Administrator, managingthe organization's users/licenses, building dashboards, and daily operational requests.• Implementing or updating over 13 quick-reference guides for differing departmentsto utilize specific salesforce functions.• Conducting review over datasets of sales history, products, and rebates with sizes of12k to 163k, including data cleaning, data transformation, and data integrationtechniques with Excel and Power Query.• Designing presentations with completed data analysis to communicate trends fromdatasets.• Constructing Proof of Concept; features for additional Salesforce licenses,demonstrated to senior leadership for contractual decision-making.• Training new and existing users within the organization to Salesforce Connect andspecific new features for them to utilize.• Collaborating weekly with an external Managed Service Providing team, toimplement changes based on their organizational review and bring cases for them toinvestigate.• Aiding senior leadership in new software licensing decision-making.

Mt Prospect, Il, Us

• Produced deliverables and communicated with ~40-50 clients per week to obtain payments for past-due invoices. • Formulated various reporting and account statements for clients with Excel and integrated ERP Software from Oracle. • Investigated and documented ~15 customer payment disputes on a weekly basis. • Promptly supported a team of 5 individuals with separate focus areas to improve organizational efficiency in the collections of over 900 customers. • Strongly contributed to the day-to-day collection operations of the Industrial Aftermarket, with a clientele list of over 165.

Indianapolis, Indiana, Us

• Served as the head of internal operations for the national fraternity. • Virtually supervised 5 regional directors to provide support to 13 active fraternity chapters.• Created procedural guidelines for national leadership transitions & chapter leadership guidelines.• Re-engaged the national fraternity and filled over 12 volunteer positions with qualified members.· Kickstarted coordination of the 2022 National Conference in Chicago with the national team, alumni network, and co-hosting sorority.

Indianapolis, Indiana, Us

•Served as chapter president for Beta Chi Theta Social Fraternity, Iota Chapter. • Led chapter, regional, and national level initiatives during the global pandemic. • Led collaboration efforts to raise over $5000 for the Thurgood Marshall College Fund and Brennan Center for Justice with other cultural organizations at Purdue University in June '20. • Adhered to National and University standards and bylaws, while going through structured procedures to propose changes, such as revamping our chapter's organizational structure.

Indianapolis, In, Us

• Analyzed organizational assessment data and conducted interviews to make business improvement recommendations for the Debts & Claims department.• Produced daily reports on Excel for collections analytics under the data analytics team. • Oversaw over 20 hours of customer calls to evaluate needed improvements to the organization's website and processes.• Collaborated virtually with interns to create an organization-wide guide on data analytics tools and functions.

Indianapolis, In, Us

• Worked in Finance HQ under the Deputy Director of Indianapolis Finance Operations. • Produced briefings on data analytics and business improvement to senior directors, influencing decision-making for the agency. • Lead a cross-functional group of interns to conduct an in-person survey and present recommendations to senior directors regarding improving first-line supervisor training. • Shadowed employees spanning across human capital, data analytics, military pay, and budgeting.

Batesville, Indiana, Us

Chicago, Il, Us