Matt Thomas Email & Phone Number

Reading, Reading, United Kingdom

Portsmouth, England, United Kingdom

• Overseen the successful redeployment of Microsoft Copilot Power Virtual App 2.0 in conjunction with WAVE 2.0 to VIVID's omnichannel platform
• Executed detailed risk assessment of VIVID's core critical Housing & Accounts system upgrades that aligns to VIVID's programme of works
• Leading the "Implementation & Cutover" plan for integrating D365 with iPC modules, including Contractor Portal, Compliance Apps, Field Service Mobile, Voids & Lettings, Repairs Management, and Scheduling, into VIVID’s.
• Leading on key value transformation workstreams that changes the way in which VIVID executes its day-to-day operations within D365
• Play an active role in the Continuous Improvement working group that promotes Agile ways of working

Basingstoke, England, United Kingdom

• Spearheaded the programme for Customer Experience which aligned to Sovereign's corporate plan, with an emphasis on meeting customer needs through their chosen channel of choice
• Define, maintain & control budget of £5m+ ensuring that all initiatives are costed accordingly of resources, technology & services
• Coached & implemented an agile framework that promoted a product led approach with empiricism being practiced ensuring regular customer feedback
• Ensured strategic goals of the programme were delivering the necessary outcomes as defined within Sovereign's Customer Portfolio
• Implemented appropriate governance & cadences to ensure adequate monitoring & controls
• Drove a mindset where failing forward through experiences meant that value could be recognised iteratively

Reading, England, United Kingdom

• Defining & leading the vision for Thames' Alarms rationalisation within Water & Waste business units that are linked to the future of the control room
• Working closely with senior users to prioritise stakeholders needs & objectives of the business
• Budget control of Alarms Rationalisation programme
• Manage backlog items aligned with strategic ambitions & identify dependencies
• Acting as a primary liaison gaining buy-in from stakeholders
• Coaching senior users & executive members on the principles of Agile

Reading, United Kingdom

• Accountable for planning & leading Enterprise wide Transformation & Change projects across the business
• Liaise & manage senior stakeholders expectations & providing expertise to ensure projects deliver the business need as well as ensure critical path & cross portfolio dependencies are managed
• Safeguard that the business is adhering to regulatory & quality controls set by regulators within the water industry
• Assist Transformation & Change team with adopting Agile best practices imparting knowledge & experience on how best to implement Scrum methodologies
• Working with DWI to satisfy regulator standards to sustain customer satisfaction
• Furthering technical capabilities of Thames' learning management system to facilitate 3rd party contractor competency management*Delivered a License To Operate model to over 4000+ contractors safeguarding that 'Water.

Reading, United Kingdom

• Lead PMO within SSE's Digital Studio setting up & driving governance, planning, reporting, RAID management & OKRs
• Utilise Agile project management methodology, systems, tools & techniques that supports highly productive teams that exerts control from initiation right through to delivery
• Work with senior leadership members to define & mature a PMO framework that enhances a scaled agile framework
• Act as a mentor & line manage for PMO Analysts guiding individuals through change initiatives & CSI

Newbury

• Overseeing the day-to-day management & delivery of Microsoft Dynamics CRM into Sovereign by leading a team within an Agile framework
• Working with seasonal developers in the delivery of the integration project to bring two Dynamics instances into a single instance across 3 pivotal business units
• Building out business processes in Dynamics CRM, data migration, integration of CRM with Corporate & 3rd party systems & automation of wide organisational processes
• Managing stakeholder expectations at all levels
• Playing the role of Scrum Master during the development lifecycle & defining engineering processes within Azure DevOps
• Defined Agile rules of engagement aligned with Scrum principles

Ascot

• Coaching Agile methodologies and Scrum processes (DSDM) into business maximising productivity
• Project managed change initiatives into business to improve business capabilities
• Deliver new Merchants onto Bink's Payment Linked Loyalty platform including Iceland, Harvey Nichols & Hertz
• Management of key stakeholders at all levels
• Defining new ways of working to enable the team to perform effectively
• Working closely to influence seasoned developers, technical experts, designers & product owners

Maidenhead

• Managed all IT related projects end-to-end in line with business strategy & agreed budgets
• Identified & implemented ITIL service operations framework processes to improve IT services
• Managed HSG Support Desk acting as a mentor to the Support team
• Ensured that knowledge management & data capture processes added value
• Analysed current & future business/internal customer needs in order to contribute the effective implementation & exploitation of ICT systems & business processes meeting business needs
• Ensured the effective management of projects, delivering ICT-enabled change initiatives & new capabilities across the Group through the use of latest technologies

Maidenhead

• Mentored & managed IT's Support Team members
• Introduced a fully compliant ITIL ITSM Topdesk tool into business
• Supported HSG IT strategy in defining programme level works to benefit customers

Maidenhead

• Implemented small to medium sized IT business change projects
• Introduced best practice principles from PRINCE2, MSP, ITIL & AGILE into IT adopting internationally recognised frameworks

London, United Kingdom

• Management & Co-ordination of new & existing Projects working with Home Retail Group on national UK & Ireland deployments across Argos & Homebase stores
• ITIL Implementation into OrderWork's Professional Services Team
• Acting as CSI Manager to enhance Service Management process and IT services. Continually measuring performance of services provided & designing improvements to process and services in order to increase efficiency and.
• Client relationship management from a delivery perspective
• Supplier management including commercials & appraisals/service reviews
• Working with the Sales team on pre-sales bid management & scoping providing technical knowledge*Delivered Wyse Terminal upgrades to 206 HRG sites across the UK & Ireland*Delivered EPOS upgrades to 206 HRG sites across.

High Wycombe

• Project Management of IT systems & services into business
• Request, Incident, Problem & Change Management fulfilment
• Designing & delivering training programs for APMGs bespoke systems via means of presentations & one-to-one sessions
• Implementation of standard industry best practices such as ITIL and ISO20000
• Provided effective Service Operation by monitoring IT infrastructure to ensure value back to business
• Supplier Management*Delivered Topdesk ITSM solution into IT*Delivered internet solution within APMG's Benelux office with new Domain Controller*Supported the implementation of APMG's remote proctor*Delivered APMG's.

High Wycombe

• Server installation, configuration & maintenance (Rack & Stack)
• Implementation, deployment & support of Invu document management system
• International travel to APMG-Benelux to implement technical work packages
• Onboarding of new staff & execution of classroom training on critical systems
• PC & Laptop build & repair
• Implementation & rollout of ITSM service desk tool

High Wycombe

• Active Directory (AD) administration & Maintenance
• Exchange Management Console administration
• Avaya telephony configuration
• 1st Line Technical Support & Resolution

Bsc (Hons), Computer Science

Activities and Societies: Mossley Hill RFU, Liverpool University Badminton, Naphill Badminton, Watford Swimming Club, Hemel Ski Race Team.

High School, Information Technology; Geography; Physical Education;

Activities and Societies: Basketball; Football; Rugby; Cricket;