Morgan Tice Email & Phone Number

Fawn Grove, Pa, Us

Lancaster, Pennsylvania, United States

Assists in the development of training materials for IT technicians on a variety of topics related to internal processes.Works to identify gaps in existing documentation and internal processes to create solutions that increase efficiency across the IT Support department.Designs templates and checklists for various types of IT processes such as IT Requirements, Separations, and equipment decommissions.Audits and edits existing documentation to improve accuracy and readability.Organizes large amounts of data into easily understandable formats such as flowcharts, tables, and graphs.Coordinates projects within the documentation team to ensure timely and efficient completion.

Lancaster, Pennsylvania, United States

Delivered first-level contact and problem resolution for users with hardware, software, and applications problems.Completed accurate and timely logging of problems and resolutions in ServiceDesk ticketing system.Managed multiple priorities, following through on projects to completion in a timely manner.Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.

York, Pennsylvania, United States

Created help desk tickets, troubleshot and resolved technical issues.Translated complex technical issues into digestible language for non-technical users.Provided IT support to students, faculty, and staff through desk side support services.Collaborated with supervisors to escalate and address customer inquiries or technical issues.Worked on specialized projects and updated senior leaders on progress and roadblocks.Handled check-in and check-out process of library books and materials at help desk.Answered questions in-person or by phone regarding library services and resources.

York, Pennsylvania, United States

Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.Simplified technical documentation to enhance readability and audience comprehension.Completed thorough research into assigned topics.Edited policy, procedure and manuals governing internal IT use.Maintained internal and external knowledge bases.