Min Thu Kha Email & Phone Number

Hlaingthaya, Yangon Region, Myanmar

-Promoted to Helpdesk and Operation Support at September 1st 2022.-Configure Zone director, Ruckus Access Point to optimize network performance and ensure user seamless connectivity.-Install, terminate, and test network cabling (CAT5e, CAT6, etc.) according to industry standards.-Configure IPTV setting and TV channels for user.-Configure and Install Cisco and Ubiquiti Switches based on company standards and requirements and implement VLans, Trunking and others network protocols.-Set up and manage User’s VOIP 3Cx accounts, 3Cx desk-phone and monitoring 3Cx phone un-registered error, IP blacklists and call issues.-Manage user accounts in Active Directory.-Create new VPN accounts for user in Paloato to get access intranet.-Prepare room and set up device, Zoom, Microsoft Teams for board meeting and video conferencing.-Maintain regular IT asset management, hardware, software, inventory control.-Perform routine maintenance tasks, including software updates, security patches.-Work together with other members of the IT team to escalate complicated problems and guarantee prompt resolution.-Help with IT projects, including as deployments, migrations, and system upgrades.

Yangon, Myanmar

-Assisted in troubleshooting and resolving technical issues for end-users via phone, email, in-person support-Diagnose and fix problem with the network, hardware, software, desktops, laptops, printers, and other accessories.-Utilize ticketing system to assign, log, track and prioritize support requests, ensuring timely resolution and effective communication with end-users. -Report daily, weekly, monthly problem solving issue to management.-Provide technical guidance and assistance to end-users, empowering them to troubleshoot common problems independently.

Yangon, Myanmar

-Use chat, email, phone, in-person help, offer end-users first level technical assistance.-Install, set up and manage standard software and desktop operating systems, scanners and printers, laptops, and network devices-Install, terminate, and test network cabling (CAT5e, CAT6, etc.) according to industry standards.-Develop and execute backup strategies to ensure all CCTV data is backed up accurately and timely-End user should receive instruction and direction on best practices and procedures for technology.-Report daily, weekly, monthly problem solving issue to management.