Martijn Koning Email & Phone Number

Netherlands

Utrecht, Utrecht, Nl

Den Haag, Zuid-Holland, Nl

Den Haag, Zuid-Holland, Nl

Arnhem, Gelderland, Nl

In the digitalization journey @Alliander, data becomes am asset, just as the cables and substations. To give data this position I formed a Data Office and became responsible for data governance and quality.

Arnhem, Gelderland, Nl

IT , Data & Digitalization leader at Alliander. Combining Digital with the great challenges in the energy transition in the Netherlands. Leading a 700+ employee IT organization in both a cultural and technological Digital Transformation. Focussing on radical accelaration of impact and results nu focussing on craftmanship, tech and data.

Rotterdam, Zuid-Holland, Nl

New Business is the department that is working on Horizon 2 and 3 innovations for KPN. By leveraging our inhouse capabilities, team up with other companies or co-create with Start-ups we innovate and transform products, markets and business models.My role is to transform this organizations and let it grow into the best innovation area of the company and be on the edge of innovation, technology and modern ways of working.

Rotterdam, Zuid-Holland, Nl

Development of the Data & Analytics vision, resulting in set up of a new overarching department for Data & Analytics within KPN. Main results are the transformation of individually organised initiatives to a state of the art Data & Analytics department, recognized as an industry front runner by Morgan Stanley. Main responsibilities are the ownership of total data chain varying from master data management to AI and machine learning projects. Also responsible for a transformation program to develop a data driven culture throughout the whole KPN organization

Rotterdam, Zuid-Holland, Nl

Created a clear vision on the digital & omnichannel strategy for KPN and started several projects to execute this strategy. Noteworthy results are the development of a single customer ID, a multiproduct and omnichannel front end and a data driven Next Best Action engine. Impact varied from a 10-fold result in campaign conversion to dropping the training time in call centres by 50%.

Rotterdam, Zuid-Holland, Nl

Transformed an inbound call center into a No. 1 Salesmachines, resulting in doubling conversionsratio's and improving value creation and operational and cost performance. Operational management responsibility for 500 FTE.

Rotterdam, Zuid-Holland, Nl

As part of the total changeprogram of KPN Contact I'became resposible for the redesign of the total support organization within KPN Contact. The Supportstaff is respobsible for Workforce management, Quality Management, process & IT design en Knowledge Development/Learning.

Rotterdam, Zuid-Holland, Nl

As a Member of the Management Team of KPN Contact (the inhouse Contact Center of KPN Telecom),'I'm responsible for the set up of a new contactcenter for Fiber-customers. Besides the Operational implementation, I'm also implementing a professional staff organization & proces. Third I'm implementing a continuous improvement proces (based on Lean & 6Sigma).

Rotterdam, Zuid-Holland, Nl

Manager of the Customer Service Department for Mobile Consumers for both the brands Hi and KPN Mobiel. Responsible for strategy, implementation and execution of Customer Service.Member of the Management Team of Sales & Service for KPN Mobile.

Rotterdam, Zuid-Holland, Nl

Customer Value Management, developing prediction models, Marketing reports. Manager of a 15 fte department.

Rotterdam, Zuid-Holland, Nl

- I was working on a project implementing epiphany Interaction Advisor, with the goal of making service calls sales oriented.

Rotterdam, Zuid-Holland, Nl

Rotterdam, Zuid-Holland, Nl

Leadership Program

Drs., Organisation & Management (Business Development)

Education record