Michael N. Email and Phone Number

• Partnered with business and segment executives to deliver global digital security services.• Spearheaded global cybersecurity shared services function, overseeing end-to-end delivery across 53 countries & businesses, driving initiatives in endpoint detection & response, vulnerability management, threat intelligence, secure internet proxy, incident response, and risk management.• Accountable for the financial P&L management of a budget, optimizing talent and operations to achieve strategic goals.• Fostered strong collaboration with business partners to implement cybersecurity best practices, significantly reducing risk exposure across the organization.• Provided executive leadership during high-impact security incidents, guiding Compliance and Security Operations teams to ensure swift, effective resolution.• Designed and implemented tools and processes to enhance team efficiency, consistently delivering projects on time and within budget.

• Established a strategic foundation to strengthen and elevate the Customer Support Security program within the broader Information Security framework.• Led the direction, execution, communication, and reporting of program success, ensuring alignment with organizational goals.• Collaborated with business partners to drive the adoption of cybersecurity best practices, effectively reducing security risks across the enterprise.• Provided executive leadership during critical security incidents, coordinating response efforts with the Compliance and Security Operations teams.• Integrated team risk management processes into the overall Information Security governance and risk strategy, enhancing resilience and compliance.• Developed and optimized tools and processes to streamline team operations, ensuring the delivery of projects on time and within budget.

• Developed and implemented robust cybersecurity incident management practices and comprehensive vulnerability risk management (VRM) policies, enhancing the organization’s resilience against threats.• Architected advanced tools and streamlined end-to-end processes for proactively identifying and remediating internal and external threats.• Led and managed a high-performing team, including onsite resources and offshore partners (HCL & CTS), to execute daily security operations and achieve strategic objectives against cyber threats, maintaining a budget.• Collaborated with key stakeholders, including IT, to conduct extensive vulnerability assessments and reduce risk across internal and external environments.• Championed and promoted the VRM program, driving enterprise-wide adoption and strengthening the overall security posture.• Ensured rigorous documentation and governance of the program lifecycle, meeting audit and regulatory compliance requirements.

• Delivered value by directly owning security incidents and investigations, overseeing onshore and offshore teams, and managing day-to-day operations.• Partnered with internal audit, privacy, legal, HR, and business stakeholders to mitigate security risks and ensure compliance with GDPR, HIPAA, and PCI regulations.• Collaborated with external partners, including auditors and government agencies, to enhance and mature the SecOps program.• Delivered annual assessments of SOC maturity and implemented cybersecurity best practices and frameworks such as NIST and Mitre Attack Framework.

• Was selected as the first project manager to handle a major account to implement the the IV Medication Workflow product in the US market. • Build statements of work and contracts with Sales and Legal teams for BD customers and work closely with Pharmacy Directors and Supervisors.• Northeast Territory representative, but also supported team members at other customer territories.• Designed and instituted the 24/7 support model (follow-the-sun model) for the product.• Led projects at ASHP & HOPA and participated in set-up and breakdown of tradeshows.• Supported sales representatives and performed demonstrations of the product at customer sites, produced 100+ leads.• Trained experienced pharmacists on the product at customer local sites and through webinars.KEY ACCOMPLISHMENTS• Was part of a first,small team that introduced the IV Medication Workflow product into the US market.• Managed the first account for the company.