Kate Hayes Email & Phone Number

Broomfield, Co, Us

St Charles, Illinois, United States

St Charles, Illinois, United States

Denver, Colorado, United States

Configuration of registration software system/platform. (Zoho)Administrative tasks as assigned. Printing of program credentials

Broomfield, Colorado, United States

Coordinate the departmental update and rebranding of SharePoint sites. Co-Lead a large file migration and reorganization project. Assist with various additional duties as assigned.

Boulder, Co

PROGRAM MANAGEMENTEstablish long-term relationships with clients and Hospitality providers and ensure client satisfaction and loyalty. Team management, meeting facilitation, logistics coordinator, and local supplier management. Source and negotiate rates as well as terms of service with Vendors, ensure the quality of goods and services met our high standards, and manage and maintain an all encompassing program budget. Create post-program surveys to measure client and attendee satisfaction. TECHNOLOGY & DATA MANAGEMENTConfigure program and event registration sites (Aventri, CVENT, SignUp4, Certain, SignUp Genius, Google Forms, etc.), mobile event apps and reports. Configure informational sites (Google, SharePoint & WordPress). Troubleshoot software issues. Create and maintain program and registration databases. Migrate databases from one platform to another. Perform reporting reconciliations and update attendee records as needed. Train colleagues how to use software and create “How To” documents for referenceGRAPHIC DESIGN & MARKETINGCreate custom program logos based on destination and company brand standards. Develop and execute print and digital projects (Program registration sites, email blasts, document mailings, welcome packets, invitation, name badges, rack cards, luggage tags, gift boxes, e-documents, etc.). Capture, edit and store digital photos and videos. Work closely with Program Managers to provide clear communication, and ensure that all conceptual and creative ideas are on target, within budget, and on schedule.OFFICE MANAGEMENTFiling, Printing, supply management, FedEx Shipments, packing for programs.

Boulder, Colorado, United States

Assist with various steps in implementing programs. Maintain timeline and task sheets, database & attendee management. Reporting reconciliations, Hotel Rooming lists, name badge reports, airline flight manifests, etc. Creative collateral (including but not limited to: design input, proofreading, printing and packaging.) Registration website building and testing. Document mailings, welcome packet development, printing and signage orders. ADMINISTRATIVE SUPPORTIncluding: filing, printing and packing, onsite office packing and shipping, supply management, FedEx shipments, and processing daily mail. Extensive work with Microsoft Office, Microsoft Excel and Microsoft Publisher

Cherry Creek, Colorado, United States

Work with the Salesforce program to reduce duplicate contacts and companies.Manage Salesforce campaigns.Research information on new contacts and companies for company to market to.

Denver, Colorado, United States

PROGRAM MANAGEMENTMaintain timeline and task sheets, database & attendee management maintenance, Creative Collateral (including but not limited to: design input, proofreading, printing and packaging), collection and compilation of attendee expense reimbursements.ADMINISTRATIVE SUPPORTIncluding: filing, printing and packing, onsite office packing and shipping, supply management, FedEx shipments, and processing daily mail. Extensive work with Microsoft Office, Microsoft Excel and Microsoft Publisher.CREATIVERegistration website creation and testing. Responsible for all document mailings, welcome packet development, printing, and signage orders and delivery.

Greenwood Village, Colorado, United States

MARKETING ASSISTANTAssist in the development and maintenance of marketing database. Coordinate the execution of e-blast campaigns, project specific direct mail campaigns, execution of project marketing plans and implementation of marketing strategies. Track, logged, coded and reconciled all marketing invoices; maintained contracts and budget management tools. Develop and manage physical and electronic filing system for marketing materials. FULFILLMENT CENTER COORDINATORSalesForce administrator. Creation of weekly sales and lead generation reports. Assist with production (collating, photocopying, etc). Support Presentation/Sales Center initiatives and general upkeep of marketing collaterals to ensure the Center(s) and sales offices are stocked with the tools needed. Responsible for maintaining, tracking and organizing inventory. Responsible for monitoring and editing all project and corporate website content for accuracy and functionality

Chicago, Illinois, United States

Started off in Chicago, IL. Transferred to Broomfield, CO in 2005, and then Cherry Creek in 2006 where I finished out my tenure. STOCKROOM COORDINATOR Responsible for receiving and reconciling all inbound shipments (over 500 boxes a day in peak season) as well as packaging and processing outbound shipments. Managed a team of associates assigned to assist with the processing of inbound shipments. Organized and maintained the stock rooms. Prepared stock rooms and assisted store with yearly inventory. Key Accomplishments:• Implemented a new organizational system to improve the workings in the stock roomRoles and Responsibilities:• Managed and processed both incoming and outgoing shipments. • Organized and maintained the stockrooms• Prepared a large stock room for the yearly inventory process.• Assisted with corporate ordered reorganization of the sales floor. SALES FLOOR ASSOCIATE• Assisted customers with their purchases• Awarded the Catch the Spirit for the month of November 2004

Centennial, Colorado, United States

Responsible for monitoring customer communication and relaying critical documents related to sales process. Maintained destination knowledge base for Sales department. Assisted upper level management with confidential company data reporting and analysis. Prepared and distributed key customer data analysis on a weekly basis. Key Accomplishments:• Leader of Global Event Crises Team. Monitored worldwide weather and crises spots to ensure customers were aware of potential weather and political hazards. Advised company executive team on any retail loss due to event.• Group Coordinator for Corporate Incentive Meeting. Coordinated travel for over 200 executives to Mexico for high-end sales incentive program.Roles and Responsibilities:• Answered inbound customer phone requests.• Set up new reservation requests, managed current reservations, made cancellations, and assisted with customer service issues.• Prepared group hotel and client contracts. Ensured all contracts were accurate and complete.• Ensured all bookings were accurate, verifying data against original customer request and contract. • Contacted all vendors prior to group arrival verifying that information on third party side was correct and complete. • Made new group hotel and group cruise bookings, negotiating rates and terms.• Responsible for customer and vendor payment verification.• Ensured all group documentation was uploaded into company proprietary software.• Responsible for relaying critical messages to staff members

Chicago, Illinois, United States

FLOOR SUPERVISOR:Responsible for monitoring the flow of the restaurant while management was unavailable. Assisting in all areas from the floor to the kitchen.Roles and Responsibilities:• Double checked to make sure every table was having an enjoyable experience.• Assisted bartenders, servers, hosts and kitchen staff when they were behind.• Had the authority to give out discounts.• Assisted special group events such as large parties/banquets: acted as the restaurant liaison to group leaders making sure they were satisfied and ensured things ran smoothly.SERVERResponsible for taking care of all guests needs, ensuring they had a pleasurable and fun experience.Key Accomplishments:• Asked to travel to the Salt Lake City Café and assist with operations during the 2002 Olympic celebration.Roles and Responsibilities:• Managed crowds of hungry customers in a fast efficient manner.OFFICE ASSISTANTAssisted upper level management with confidential company data reporting and analysis.Roles and responsibilities:• Assisted with: staff scheduling, creating floor charts, and creating side work charts. DOOR HOSTWelcomed and directed guests. Roles and Responsibilities:• Answered inbound phone calls and directed them to the proper information or person• Managed the front door crowd in a fast efficient manner.