Michael Sjøberg-Nielsen Email & Phone Number

Copenhagen, Capital Region, Denmark

Heading the consultants (Professional Services) and Managed Services at Cloud2Key responsibilities are: Assuring all consultants are assigned according to their skill set and desires Assuring all consultants are equipped with the proper toolset to fulfill their contract on any given costumer Assuring that all consultants are on-track in terms of education and AWS certifications Not the least assuring all consultants are happy Results:Focusing on leading the people and not the tasks, we have successfully implemented several solutions, for a large number of customers. We have worked, and are working, in various industries, for both unknown smaller customers and some of the largest Danish companies, with almost all technologies of the AWS palette.I firmly believe that we are the experts in Denmark (and maybe beyond the borders as well) when it comes to AWS. Not only is the experience in AWS profound, but our consultants many years of experience within the IT industry, prior working with AWS, has provided them with outstanding knowledge. Combined, all of our knowledge makes us who we are.Experts!

Tune - Denmark

Was assigned at a major infrastructure project at NORDEA within the financiel industry, optimizing the Print Infrastructure and the processes in handling incidents, problems and the Life Cycle.

Copenhagen Area, Capital Region, Denmark

Heading an On-site Support unit, with up till 26 employees, in the Support Services divison. We support up till 12.000 employees in three major hospitals in the Capital Region.Areas of responsibility:Various roles in ITIL management Staff managementCompetency managementResource planning and managementProject planning and management Procedure preparation and implementationProcess managementResults:Successfully managed the resources and tasks in the following projects:Upgrading 12.000 pc’s from Windows XP to Windows 7.Preparing 3 major hospitals, in regards of hardware, for the implementation of “Sundheds Platformen” also known as EPIC.

Copenhagen Area, Capital Region, Denmark

Operational management in a number of departments in the Infrastructure Operations DivisionManaged up till 30 employees in the following departments• Windows Server Operation • Storage and Backup Operation• 24/7 Operations• Critical OperationsAreas of responsibility:Various roles in ITIL ManagementStaff managementCompetency managementResource planning and managementProject planning and management Vendor management Procedure preparation and implementationProcess managementTask management for the Indian offshoring partner; SatyamResults:Since 2009 I have worked with team management and leadership, optimizing procedures, processes and daily work routines within various operations departments. Using Six Sigma, LEAN and other theoretical tools, always having the practical setup included in the theories when preparing and implementing, I have implemented and subsequently operated:Alignment in handling incidents, service requests, change requests and problems and hereby optimizing the daily operationEducational alignment using the same vendor across the departments focusing on cost optimization and securing that all employees is at a high educational level, with the purpose of raising the value of the departments when selling our servicesImplemented 24/7 staffing in areas of critical operationBuilt a team for coordinating all changes in the MS Windows environments on more than 4000 servers

Copenhagen Area, Capital Region, Denmark

In well over 7 years I had various management tasks with focus on optimizing different areas processes and procedures. I have, using LEAN and other theories, successfully introduced• ITIL as standard for IT processes• Cost optimized the procedures in IT integration in production and research areas• Outsourced the Onsite Support to an external vendorFurthermore I was responsible for the support of our senior management area, and the support of our marketing division. Tasks that took me and my section on locations around world, to support the groups from a technical point of view.

Montreal, Canada Area

Area of Responsibility:Management of the IT department in CanadaEstablish a collaboration with the IT departments in Denmark and Singapore in order to design and implement the 24/7 Service Desk within the ITIL frameworkImplementation of IP telephonyDesign of the educational program for the company’s standards within applications and hardwareImplementation of the new IT security policy

Copenhagen Area, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Various Locations In Denmark And In Former Yugoslavia

Denmark:Platoon leader HF and VHF radio platoonPlatoon leader Service platoonSection leader Heavy Mortar PlatoonEducation Officer:VHF and HF radioFirst Aid Basic trainingBosnia 1996-1997 (Former Republic of Yugoslavia)NATO Mission - Danish Armed ForcesSecond in command Recovery platoonCroatia 1994 - 1995 (Former Republic of Yugoslavia)UN Mission - Danish Armed ForcesPlatoon leader Rapid reaction force Platoon leader at observation posts and checkpoints