- Grew annual revenue from $0 - $1.5M in three years- Acquired clients through cold outreach, networking, and attending industry events- Retained clients by consistently exceeding revenue targets- Helped dozens of online publishers improve the monetization of their content through creative ad solutions that incorporated targeted offers- Increased revenue as much as 20x for my top-performing publisher clients- Curated a tailored set of offers (CPC, CPL, CPA) for each of my clients by utilizing ad networks, affiliate networks, and direct partnerships- Developed and managed successful paid search and paid social campaigns - Created a reporting system from scratch in order to provide each of my clients with their own reporting dashboard- Developed content strategy based on methodical keyword research and user intent analysis- Conducted recurring meetings with publishers and advertisers to maintain satisfaction on both sides

• Managed and grew the company’s top revenue-generating partner accounts that comprise over 60% of the total annual revenue• Leveraged iterative A/B testing, regression analysis, and user testing to grow annual insurance ad revenue by 63% ($2.6M)• Acquire and grow new strategic partnerships through extensive lead generation and sales efforts • Developed a highly effective optimization program fueled by a combination of data analytics and principles of behavioral psychology• Designed a repeatable data analysis method for conducting site-wide audits of ad performance in order to easily identify low effort, high impact revenue opportunities • Created custom dashboards that monitor KPI metrics and automatically trigger alerts if certain KPIs fluctuate beyond a specified range• Conduct comprehensive growth audits for all my accounts in order to identify opportunities for funnel optimization, improved ad copy, price testing, etc. • Project manage cross-functional initiatives involving multiple teams: Design, Engineering, Product, Content, Business Development, Legal, etc.

• Grew a handful of the company’s low-earning partner accounts to some of the company’s current top-earning partner accounts• Leveraged site and partner data (page views, CTRs, conversion rates, CPMs, etc.) to optimize our Personal Record partner ad placements, resulting in a 56% ($1M) increase in that vertical’s annual revenue• Created and launched multiple customer surveys to gather targeted actionable data regarding user intent on various sections of the site • Maintained an exceptionally high satisfaction rating across all of my partner accounts through fast response times, constant communication, and frequent AB test ideation sessions

• Helped drive strategic decisions around where and how to launch our product based on various data sources regarding specific demographics • Developed a streamlined product launch process for new Partners using JIRA• Created a systemized method for scheduling, detailing, and assigning each task involved in the product launch process• Reduced the labor cost for product launches through various optimizations • Reduced product launch time (each new launch involved a wide array of tasks, including the development of new marketing collateral, the installation of POS systems, and the coordination of training seminars)• Developed the company's first branded launch package for new Partners

• Hired to create and develop the company's customer service department • Developed detailed SOPs for handling customer inquiries and complaints• Interviewed, hired, and trained an entire customer service team• Implemented and configured Zendesk, a ticketing software for managing customer issues and communications• Created a set of SLAs, a QA process, and detailed weekly reports for the CEO• Established a tiered escalation procedure for handling customer grievances• Managed a budget for my department and set up an expense tracker for my team to use in order to manage costs• Created an highly effective system that provided an outstanding experience for customers

• Designed and implemented a fully functional claims administration process to support "Advantage," a mobile device accidental damage program. The solution required the integration of a dozen applications and multiple databases. The result was an innovative work-around process vital to the program's ability to function and continue earning revenue. • Managed the claims division that provided support to thousands of program members and over 2,000 repair technicians. Created a set of controls that reduced costs at each stage of the claim process and lowered claims costs to the program's underwriter.

• Provided outstanding customer service, often going above and beyond to accommodate customer needs• Streamlined the warranty claim procedure through the application of lean principles, which resulted in reduced handling time, faster resolutions for customers, and increased productivity of each customer support agent • Developed a comprehensive training program for the company's remote customer support team • Developed new sales strategies for iCracked's network of repair technicians in order to improve sales conversion rates

• Taught several subjects to a wide variety of students• Provided one-on-one tutoring to students with special needs• Temporarily managed the physical education program for Modesto City high school students with special needs• Requested by teachers to return to their classrooms to teach in their absence

• Trained associates to provide excellent customer service and exceed daily sales goals at one of the highest volume stores in the nation• Managed an extensive inventory system for three stockrooms and thousands of SKUs• Developed new policies and procedures to improve stockroom efficiency and reduce inventory errors• Supervised up to 30 employees at a time, constantly redirecting associates to meet the changing demands of the business• Traveled to multiple store locations at the request of the regional manager to oversee projects and improve store operations• Recruited and trained new associates in order to meet staffing goals• Added significant value to the business through effective problem solving and creative thinking