Mariusz Tokarski Email & Phone Number

Warszawa, Pl

Polska

🔴 Certified mentor helping in: building resilience, fostering growth, resolving business challenges, enhancing productivity and achieving a harmonious work-life balance. 🔴 Expert in new technologies, digital transformation, leadership in international environments, developing productive relationships and effective business communication. Member of the EMCC since February 2024.

Poland

🔴 Accredited ITIL trainer leveraging 17 years of experience in an international, multicultural environment, having worked across diverse roles and business functions. 🔴 Delivering accredited ITIL trainings and leading tailored IT Service Management bootcamps.🔴 Optimizing processes and helping people to introduce and manage change in their organisation.ITIL 4 Master certified.

Poland

🔴 Master Trainer for the Life Plan Academy (LPA) program.Offering training and consultancy to teachers and psychologists, empowering them to assist children in developing psychological resilience.Delivering Life-Plan Academy workshops to primary school students.

Poland

- Established an internal helpdesk, assembling a team, adopting ITIL practices, using RPA and ITSM tools.

Warsaw, Mazowieckie, Poland

- Established strong relationships with key business stakeholders and suppliers.- Set up support models for a newly developed consumer data collection platform.

Warsaw, Mazowieckie, Poland

- Managed a global CRM solution (200M+ consumers) end-to-end, significantly reducing support tickets (by 60%) and platform yearly cost (by 30%).- Seamlessly decommissioned a platform without business disruption, prioritizing effective teamwork and stakeholder engagement throughout the process.

Warsaw, Masovian District, Poland

- Delivered platform releases, including GDPR compliance implementation and cloud infrastructure migration.- Led Agile DevOps transformation: 3x faster deployment, 20% cost reduction, 50% defects reduction.- Accountable for IT Security and consumer privacy protection.

- Transformed service delivery with ITIL and Lean, realizing major cost reductions (70%) through optimization and automation (ML, RPA) of work processes, along with a significant boost in service quality (5x less defects).- Led a team reorganization, decreasing its numbers and supporting people through a challenging period of change.- Avoided significant financial losses by eliminating inaccuracies and delays in environmental tax declarations.

Warsaw

- Led the transition of a global BI application's IT support to a new strategic partner. - Successfully implemented full-scale support for 10 regional applications and shifted suppliers from technical focus to business/customer orientation.

- Responsible for global reporting application for P&G products shipping quality.- Running IT Service Operations (KPI, end to end users support, incident and problem management, disaster recovery, continual service improvement plan) based on ITIL v3.- Working with strategic IT vendor (HP) on service simplification and improvement.- Delivered business transformation projects with supply network businesss partners.

- Delivered new websites and new e-mail campaigns.- Optimized 20+ websites (Search Engine Marketing).- Delivered social networking (MySpace, FaceBook) websites innovation.- Responsible for legal, privacy and Disability Discrimination Act compliance.- Successfully outsourced possessed role to a P&G IT strategic partner.

Master Of Engineering, Telecommunications

Activities and Societies: Students Union of Warsaw University of Technology

Bachelor Of Engineering, Telecommunications

Activities and Societies: Leader of Student Council of Faculty of Electronics and Information Technology

Education record

Activities and Societies: Member of an astronomical club “Almukantarat”Member of an astronomical club “Almukantarat” - meeting.

Education record