Michael Tolbert Email & Phone Number

Washington, Dc, Us

Reston, Virginia, Us

Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.Prepared records and data for regular audits.Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.Developed and maintained a $500,000 IT department operational budget.Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.

Washington, Dc, Us

Oversaw the implementation of a new ERP system, resulting in a 25% increase in productivity and a 20% reduction in costsPlan and implement technology projects, including migrating the company's systems to the cloud and implementing cybersecurity measuresCollaborate with cross-functional teams to ensure technology solutions align with business goals and objectivesLead the development of policies and procedures related to technology use and securityDevelop and manage IT budgets, resource allocation, and vendor relationshipsStreamlined IT Operations: Successfully managed and optimized IT operations for a team of 20+ professionals, resulting in a 30% increase in efficiency and a 15% reduction in operational costs. Implemented best practices and standardized procedures for troubleshooting and problem-solving, leading to faster issue resolution and improved system reliability. Proactive Problem-Solving: Spearheaded a proactive approach to problem-solving within the IT department, resulting in a 20% reduction in critical system downtime. Implemented a robust incident management process and cross-functional collaboration, ensuring swift resolution of complex issues and minimizing business disruptions. Team Leadership and Development: Led a high-performing IT team by fostering a culture of continuous learning and skill development. Through mentorship and training programs, improved team troubleshooting skills by 40%, enhancing their ability to diagnose and resolve technical challenges effectively, while also improving staff retention rates by 25%.

Springfield, Virginia, Us

Outlined work plans, determined resources,wrote timelines and generated initial budgets aspart of project scope determination.Oversaw large portfolio of projects to supportteams, report progress and influence positiveoutcomes for key stakeholders.Developed project management roadmap todefine project objectives, timelines andmilestones.Updated operational methods and oversawaccounting procedures for improved efficiency.Met project deadlines without sacrificing buildquality or workplace safety.Organized internal audits and led efforts todetermine and remedy deficiencies.Planned, designed and scheduled phases forlarge projects.Provided fiduciary oversight to remain withinbudget constraints, recommending project.Maintained compliance with regulatoryparameters in complex projects with overlappingpolicies.

Mclean, Va, Us

Analyzed complex data and identifiedanomalies, trends and risks to provide usefulinsights to improve internal controls.Developed, implemented and maintained dataanalytics protocols, standards anddocumentation.Employed data cleansing methods, significantlyEnhanced data quality.Designed and developed analytical datastructures.Designed advanced analytics ranging fromdescriptive to predictive models to machinelearning techniques.Planned and installed upgrades of databasemanagement system software to enhancedatabase performance.Managed identification, protection and use ofdata assets.Reviewed project requests describing databaseuser needs to estimate time and cost required toaccomplish projects.

Mclean, Va, Us

Developed diagrams to describe and lay outlogical operational steps.Presented business leaders with ROI estimationsto drive project planning.Provided recommendations regarding newhardware and software to keep IT infrastructureup to date.Organized system operating procedures tostrengthen controls.Enhanced and reconstructed computer systemsto increase efficiency.Reviewed technical work of consultants andthird-party support providers.Installed system updates to address vulnerabilitiesand reduce security issues.Provided backup and assistance foradministration of physical and virtual serverinfrastructure and storage area networks.Assisted in troubleshooting network, cybersecurityand non-standard software andhardware related issues.

Norwalk, Connecticut, Us

Documented support interactions for future reference.Managed customers' expectations of support and technology functionality in order to provide positive user experience.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Used ticketing systems to manage and process support actions and requests.Provided customer support and technical support to 54 customers daily.Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Office Suite and Print Management Software.

Bachelor'S, Computer Science

Computer And Electronic Technology Certification, Computer And Electronic Technology

Certification, Culinary Arts/Chef Training