Developed and maintained the mobile application using Flutter.Implemented web functionalities and backend services with Next.js and SQL.Created user interface designs and prototypes with Figma.Managed and coordinated a team of developers, designers, and support staff.Ensured the platform’s scalability, security, and performance.Facilitated team meetings, project planning, and task delegation.Conducted code reviews and provided mentorship to junior developers

Transitioned from Submittable to Salesforce for intake and recerti cation of applications. Manage intake and recerti cation processes for rental assistance applications in Salesforce.Enter and update landlord/vendor information in the Vendor Database. Contact landlords/vendors to obtain necessary payment documentation. Reassign applications to the management team as needed.Work 100% remotely, ensuring timely and accurate completion of tasks.Participate in ongoing training to enhance knowledge and prociency in rental assistance programs.Develop prociency in Salesforce, Microsoft 365, and virtual desktop environments.

Provided expert technical support to 200+ end-users, achieving a 98% issue resolution rate and significantly boosting user satisfaction.Collaborated effectively with cross-functional teams, successfully reducing ticket resolution time by 25%. Developed and maintained an extensive technical documentation library, streamlining onboarding and training processes for new employees.Successfully led a company-wide software migration project, ensuring a smooth transition without disruption to daily operations.Instituted proactive maintenance and upgrade protocols resulting in a 20% decrease in reactive fixes needed and improved system reliability.

Completed Salesforce and Deloitte joint programDeveloped Salesforce technical skills through 100+ hours of training Gained business soft skills through the program