Michael Toomer Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Regional LPR representation, Drive sales performance, Build confidence in LPR program, Drive intakes(Leads), Liaison for customer escalations. Responsible for the overall management of the service provider experience, capacity, and program integrity. Ensures that customers and stores receive the highest level of customer service by managing the service provider partnership through the utilization of internal and external resources such as field management, compliance, state, or local agencies and install merchants. Manages in a matrix environment to ensure programs remain active with proper specifications, costs, and features. Accountable for metrics such as capacity, costs, retail, margin, and specification integrity. Resolution of escalated customer affairs issues or other customer service issues.

Tampa, Florida

Spearheaded connectivity with regional partners and national clients to develop business plans and rollouts. This role also manages, coaches, and supports a team of Field Managers that are responsible for local-level relationships (clients, service providers and cross- functional teammates) and project fulfillment. Additionally, the Division Field Manager serves as a subject matter expert and offers ground-level perspective in one of three key categories: 1) Delivery on SLA’s -bid cycle time, project cycle time, quality 2) Program development-operations and sales

Tampa/St. Petersburg, Florida Area

Responsible for the overall management of the service provider experience, capacity, and program integrity. Ensures that customers and stores receive the highest level of customer service by managing the service provider partnership through the utilization of internal and external resources such as field management, compliance, state, or local agencies and install merchants. Manages in a matrix environment to ensure programs remain active with proper specifications, costs, and features. Accountable for metrics such as capacity, costs, retail, margin, and specification integrity. Oversee recruiting, hiring, training and management of Branch Staff to execute projects in an assigned territory or product. Resolution of escalated customer affairs issues or other customer service issues.Key Facts:- 2016 HRS started recognizing Field associate of the month award. I was awarded the June, December 2016, and Dec. 2017 field award. - Received an Executive Homer Award at the Home Services Q4 All Hands from Kelly Barrett.

Founded American Maintenance that specialized in partnering with banks on foreclosed properties to rehabilitate and get them back on the market to sell or rent. Major partners in the program Wells Fargo, Freddie Mac, Bank of America, and Home Depot.

Provide restoration of foreclosed properties, facility maintenance, and residential & commercial painting. Directed all aspects of startup operations, to include site selection, policies and procedures, regulatory compliance, and licensure. Accountable for day-to-day operations, all financials, proposals, invoicing, and sales and marketing initiatives.