Mark Paddock Email & Phone Number

Malvern, Pennsylvania, United States

Use different automation tools to to test web services and UI enhancements to increase a shift left testing process to uncover issues early in the development life cycle and integrate a regression suite of tests• Participated in accessibility testing documentation and execution for new features • Familiar in using GIT as the version control for test automation development• Created and executed software tests for complex applications, following Software Development Life Cycle in Agile/Scrum methodology• Designed, created, and executed test procedures for RevElate/Soarian Financials application • Interacted with scrum master, developers and analysts and discussed requirements, tested strategies, and supported development in agile environment to improve quality software• Served on regression testing team that increased solutions which standardized levels of regression testing for applications• Analyzed requirements, hazard mitigation, user stories, and test procedures to update and develop test procedures for regression team, over six months• Identified test data to ensure current and accurate data for verification and validation activities • Increased weekly testing by updating automation testing environments • Performed automated and manual environment smoke tests• Reported defects and issues in Jira to communicate and report across departments • Validated corrected defects through retesting in reported and proceeding service packs • Created and utilized SQL queries to verify test and comparison results • Participated in software meetings during development inception through general acceptance using VersionOne• Mentor new associates to the company and assist them with understanding the testing process

Malvern, Pa

• Use different automation tools to to test web services and UI enhancements to increase a shift left testing process to uncover issues early in the development life cycle and integrate a regression suite of tests• Participated in accessibility testing documentation and execution for new features • Familiar in using Git as the version control for test automation development• Created and executed software tests for complex applications, following Software Development Life Cycle in Agile/Scrum methodology• Designed, created, and executed test procedures for Soarian Financials application in Quality Center• Interacted with scrum master, developers and analysts and discussed requirements, tested strategies, and supported development in agile environment to improve quality software• Served on regression testing team that increased solutions which standardized levels of regression testing for applications• Analyzed requirements, hazard mitigation, user stories, and test procedures to update and develop test procedures for regression team, over six months• Identified test data to ensure current and accurate data for verification and validation activities • Increased weekly testing by updating automation testing environments • Performed automated and manual environment smoke tests• Reported defects and issues in CharmNT to communicate and report across departments • Validated corrected defects through retesting in reported and proceeding service packs • Created and utilized SQL queries to verify test and comparison results • Configured Job Scheduler to updated data and new process changes• Participated in software meetings during development inception through general acceptance using VersionOne• Mentor new associates to the company and assist them with understanding the testing process

Malvern, Pa

Created and executed software tests for complex applications, following Software Development Life Cycle in Agile/Scrum methodology• Designed, created, and executed test procedures for Siemens’ Financial and Clinical applications in Quality Center• Interacted with scrum master, developers and analysts and discussed requirements, tested strategies, and supported development in agile environment to improve quality software• Served on regression testing team that increased solutions which standardized levels of regression testing for applications• Analyzed requirements, hazard mitigation, user stories, and test procedures to update and develop test procedures for regression team, over six months• Identified test data to ensure current and accurate data for verification and validation activities • Increased weekly testing by updating automation testing environments • Reported defects and issues in CharmNT to communicate and report across departments • Validated corrected defects through retesting in reported and proceeding service packs • Created and utilized SQL queries to verify test and comparison results • Configured Job Scheduler to updated data and new process changes• Participated in software meetings during development inception through general acceptance using VersionOne

Upper Gwynedd, Pa

Setup e-Learning courses for over 70,000 employees and helped coordinate management training, classroom and e-learning.• Successfully setup and updated e-Learning course files to deploy on servers and internal websites, such as, Building a Team; Improving Performance; Setting Objectives • Interacted with design team to verify multi-lingual e-Learning Management System courses worked properly. Included eight languages, Chinese, Korean, and Spanish• Updated team website using SharePoint to improve communication for managers on required e-Learning courses and virtual classroom links• Coordinated business meetings for facilitation by instructors for training classes. Participated in management training setups with materials and computer training systems• Created department metrics for online class completions to keep managers updated• Coordinated iPad Implementation project plan for iPad sync/charging carts, iPad access as interactive training evolves to use iPads for classroom training• Time-saving simulation and training file updates to 50 iPads by utilizing a synchronizing cart

Allentown, Pennsylvania Area

Managed all aspects of Software Development Life Cycle in traditional waterfall and Agile methodologies. Wrote all functional specifications and operational documentation.• Coordinated project plans for completion of software application functionality by scheduling daily Document Specification meetings with VP of Client Services and VP Development• Executed GUI and API testing to verify application functionality and data validation • Prepared and published software specifications by using Adobe RoboHelp for compiled public viewing • Authored quality assurance reports and metrics on weekly and monthly basis through Excel, SharePoint, or SpiraTest to show quality testing progress to management team• Demonstrated updates or new functionality to application to nearly 20 team members and customers• Wrote comprehensive application test plans and application test cases executed by Quality Assurance team• Configured application setups for customer's specific software criteria • Created and executed SQL queries to verify application results against .Net development to improve overall quality of application• Transitioned Quality Assurance team from Excel to SpiraTest application to execute test cases • Planned application stress testing with Development team to improve application performance and database stability

North Wales, Pa

Provided support and training on a multi-functional application, integrated query report system and web-based interface system for company users. • Tested and record results of new version updates for financial software applications to managers and developers to keep them apprised of status • Determined the root cause of testing discoveries by analyzing software defects and issues• Created and executed SQL queries to verify application results against .Net development• Handled incoming calls, emails, or voicemail support for the Marketing and Finance divisions• Communicated to the Technical Support & Training Department of new procedures, announcements, product updates through email, meetings, and departmental web-based site• Created and maintained standard operating procedures to meet Sarbanes Oxley standards• Created and provided weekly and monthly metrics for account manager, primary sales team, and business account manager on support information and upcoming events using Excel, Access, and custom application extracts• Served as lead trainer for new corporate personnel on multi-functional application, integrated query report system, and web-based interface system• Trained employees through WebEx or classroom settings in order to keep them up to date on application updates

Blue Bell, Pa

- One of two primary people to setup a new account for a technical helpdesk support.- Participated in the day-to-day operations of the helpdesk and the analysts.- Interviewed and selected potential people to work as analyst on the helpdesk. - Provided the manager of the account and the customer of day-to-day operations.- Maintained and provided daily, weekly, and monthly metrics for the account (manager and staff) and the customer via email and/or web-based site.- Scheduled weekly and monthly meetings with manager, specialist, and customer to review accomplishments and areas of improvement.- Scheduled staff according to business needs and availability times that needed to be cover- Researched escalated issues; resolve issues, and follow-up with the customer. This sometimes involves external groups to help in the troubleshooting procedures.- Provided management review feedback and metrics on individuals- Informed department of new procedures, announcements, product updates through email, meetings, and departmental web-based site.- Represented the department in the Operations Work Group Meetings with external groups within the company. - Attended and represented the department in company training of new employees.- Updated and maintained training materials and scheduling- Organized team motivational gatherings on a weekly basis, (ex. team building exercises; team game events)

Malvern, Pa

- Maintained and scheduled multi functional helpdesk in combination with Wyeth management team- Participated in the day-to-day operations of the technical helpdesks.- Interviewed and selected potential people to work as analyst on the technical helpdesks. - Provided the manager of the account and the customer of day-to-day operations.- Maintained and provided daily, weekly, and monthly metrics for the account (manager and staff) and the customer.- Scheduled monthly meetings with manager, specialist, and customer to review accomplishments and suggested areas of improvement. - Provided handouts of metrics, presentations for visual information, and emails to parties that could not attend.- Scheduled staff according to business needs and availability times with the Wyeth management team.- Researched escalated issues; resolve issues, and follow-up with the customer. This sometimes involves external groups to help in the troubleshooting procedures.- Provided management review feedback and metrics on individuals- Informed department of new procedures, announcements, product updates through email, meetings, and departmental web-based site.- Represented the department in the Operations Work Group Meetings with external groups within the company. - Attended and represented the department in company training of new employees.- Updated and maintained training materials and scheduling

Lansdale, Pa

- Lead contact for the field sales force multi-functional application and custom querying database. Over 6500 sales personnel use this custom application. The application allows scheduling, tracking, reporting and interacts with many databases.- Tested new version updates to software applications and record results to managers and developers.- Troubleshooted incoming calls, emails, or walk-in issues for the field sales force. - Provided and completed professional customer service to the field sales personnel. - Researched issues; resolve issues, and follow-up with the field sales personnel. This sometimes involves external groups to help in the troubleshooting procedures.- Informed department of new procedures, announcements, product updates through email, meetings, and departmental web-based site.- Represented the department in the Operations Work Group Meetings with external groups within the company. - Attended and represented the department in company training of new employees on-site or out of state. In addition, perform field sales force equipment upgrades and support out of state.- Trained staff and new employees on multi-functional application, custom querying database, and troubleshooting procedures.

Bachelor Of Business Administration (Bba), Management Information Systems, General; Accounting / Finance

Accounting

Associates, Hotel / Restaurant Management