Michael Tran

Michael Tran Email and Phone Number

Technical Support Engineer @ Harvard University
Boston, MA, US
Michael Tran's Location
Greater Boston, United States, United States
Michael Tran's Contact Details

Michael Tran work email

Michael Tran personal email

n/a
About Michael Tran

A highly motivated Computer Engineering graduate with a strong passion for Information Technology.

Michael Tran's Current Company Details
Harvard University

Harvard University

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Technical Support Engineer
Boston, MA, US
Michael Tran Work Experience Details
  • Harvard University
    Technical Support Engineer
    Harvard University
    Boston, Ma, Us
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  • Harvard University
    Technical Support Engineer
    Harvard University Nov 2021 - Present
    Cambridge, Massachusetts, Us
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  • Sovos
    Corporate It Support Specialist
    Sovos Mar 2020 - Oct 2021
    Wilmington, Ma, Us
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  • Jsi | John Snow, Inc.
    Information Technology Support Specialist
    Jsi | John Snow, Inc. Nov 2019 - Feb 2020
    Boston, Ma, Us
    Desktop Support.Help desk phone support.Remote Support.Purchase orders for various software and computer equipment.Asset Coordinator (keeping track of machine inventory).Windows 10 Deployment Project (upgrading users from Windows 7).Active Directory.
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  • Harvard University
    Technical Support Engineer Intern
    Harvard University Sep 2018 - Dec 2018
    Cambridge, Massachusetts, Us
    Performed usual tasks of a full time employee with little supervision, provided tier 2 level of support.Mentored new co-op peers from previous knowledge and experience, previously done by manager.Provided productivity coaching in an Information Technology Infrastructure Library (ITIL) environment.Completed IT training courses such as Trusted Advisor and Service Mindset.
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  • Harvard University
    Technical Support Engineer Intern
    Harvard University Jan 2018 - Apr 2018
    Cambridge, Massachusetts, Us
    Deployed computers to new employeesAssisted with HCL domain migration projectAnswered phone calls and emails about various technical issuesScheduled appointments to meet with various users about computer/software issuesExperience with ServiceNow ticket workAssisted and participated in various IT projects
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  • Harvard University
    Technical Support Engineer Intern
    Harvard University May 2017 - Aug 2017
    Cambridge, Massachusetts, Us
    Imaging PCs and MACs using Landesk and CasperInstalling/Removing SoftwareWiping hard drivesMoving and setting up computer equipmentMachine Inventory
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  • Showcase Cinema
    Qsr Employee
    Showcase Cinema Jul 2016 - Aug 2016
    Followed precise recipes to make food items, worked diligently with other employees and provided excellent customer service.
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Michael Tran Education Details

  • Wentworth Institute Of Technology
    Wentworth Institute Of Technology
    Computer Engineering
  • Malden High School
    Malden High School

Frequently Asked Questions about Michael Tran

What company does Michael Tran work for?

Michael Tran works for Harvard University

What is Michael Tran's role at the current company?

Michael Tran's current role is Technical Support Engineer.

What is Michael Tran's email address?

Michael Tran's email address is mi****@****vos.com

What schools did Michael Tran attend?

Michael Tran attended Wentworth Institute Of Technology, Malden High School.

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