Michael Travers

Michael Travers Email and Phone Number

Transformational Customer Experience Leader | Driving Operational Excellence, Scalable Growth & Customer Loyalty | Lean Six Sigma Certified
Michael Travers's Location
Atlanta, Georgia, United States, United States
Michael Travers's Contact Details

Michael Travers personal email

n/a

Michael Travers phone numbers

About Michael Travers

Transformative executive leader with 20+ years of success in driving operational excellence, customer-centric innovation, and scalable growth across SaaS, manufacturing, and service industries. Proven record in leading global service teams, achieving 25% cost savings, and increasing customer satisfaction by 20% through data-driven strategies. Lean Six Sigma certified expert in reengineering processes and embedding customer-first cultures, with a strong foundation in Net Promoter (NPS) and Voice of the Customer (VoC) programs to drive loyalty and retention.

Michael Travers's Current Company Details

Transformational Customer Experience Leader | Driving Operational Excellence, Scalable Growth & Customer Loyalty | Lean Six Sigma Certified
Michael Travers Work Experience Details
  • Iconex
    Senior Director Of Customer Care
    Iconex 2019 - 2024
    Atlanta, Georgia, Us
    • Led strategic initiatives that increased operational efficiency by 40% and saved $1.5M annually through optimized workflows.• Drove customer experience strategies, achieving a 20% increase in satisfaction and 25% reduction in costs through service delivery improvements.• Spearheaded an automated ticketing system, reducing response times by 30% and enhancing scalability and reporting capabilities.• Designed client and new hire onboarding programs, significantly improving training efficiency and employee retention across teams.
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  • Peak Technologies, Inc.
    Vice President Of Customer Experience
    Peak Technologies, Inc. 2018 - 2019
    Linthicum Heights , Md, Us
    • Increased contract renewals from 50% to 90%, generating an additional $4M in revenue through enhanced customer engagement strategies.• Launched a company-wide Net Promoter program, reducing churn by 15% and achieving a 40% improvement in customer feedback.• Directed high-performance teams across tech support, account management, contact center, deals desk, and customer experience.
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  • Angelica Corporation
    Director Of Customer Care
    Angelica Corporation 2014 - 2018
    Oakbrook Terrace, Il, Us
    • Improved customer retention by 20% and reduced response times by 30% through a national customer care initiative.• Established service metrics, achieving quantifiable operational improvements across 27 service centers. • Managed daily operations and strategic account management, driving a 25% increase in cross-sell and upsell opportunities.
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  • Autotrader Us
    Director Of Client Support
    Autotrader Us 2003 - 2014
    Atlanta, Ga, Us
    • Developed a comprehensive retention program, reducing ticket resolution time by 92% and saving $35K monthly, with a 30% boost in customer satisfaction. • Mentored and developed teams, ensuring high satisfaction and operational efficiency. • Cultivated strong client relationships, significantly enhancing retention and success rates.• Defined KPIs and SOPs to support performance excellence and scalability, significantly improving operational consistency and team productivity. • Progressed through various roles within AutoTrader.com, including Senior Manager of Customer Operations, IT Support Manager, Operations Logistics Manager, Dealer Support Manager.
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Michael Travers Skills

Conflict Resolution Help Desk Support Strategic Planning Personal Development Customer Service Access Contact Center Management Operations Management Process Improvement Data Analysis Change Management Talent Acquisition Lean Six Sigma Certified Leadership Online Advertising Project Management Drive Change Operational Execution Drive For Success Cross Functional Team Leadership Program Management Crm Vendor Management Troubleshooting Call Centers Budgets Business Development Customer Experience New Business Development Customer Retention Sales Business Strategy Networking Salesforce.com Training Business Process Strategy Business Process Improvement Customer Relationship Management

Michael Travers Education Details

  • New Jersey City University
    New Jersey City University
    Criminal Justice

Frequently Asked Questions about Michael Travers

What is Michael Travers's role at the current company?

Michael Travers's current role is Transformational Customer Experience Leader | Driving Operational Excellence, Scalable Growth & Customer Loyalty | Lean Six Sigma Certified.

What is Michael Travers's email address?

Michael Travers's email address is mi****@****zex.com

What is Michael Travers's direct phone number?

Michael Travers's direct phone number is (404)-568*****

What schools did Michael Travers attend?

Michael Travers attended New Jersey City University.

What skills is Michael Travers known for?

Michael Travers has skills like Conflict Resolution, Help Desk Support, Strategic Planning, Personal Development, Customer Service, Access, Contact Center Management, Operations Management, Process Improvement, Data Analysis, Change Management, Talent Acquisition.

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