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SaaS hosted solutions in complex cloud based environments or traditional datacenters, Mark's career has been focused on creating and growing teams that stay on the bleeding edge of technology to ensure that we are always several steps ahead of our competition.He is dedicated to removing roadblocks and impediments. working to create processes and teams that are proactive in maintaining security, availability and minimize "hair on fire" incidents. He is focused on maximizing customer experience, profitability and minimizing and eliminating downtime.DevOps • FedRAMP • Automation • Linux/Unix/Windows • Systems Engineering • AWS • GovCloud • Site Reliability Engineering • Infosec • High Availability • Observability • Technical Operations • SaaS
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Vice President, Cloud And NetworkWafd Bank 2022 - 2024Seattle, Washington, Us -
Sr. Engineering Manager (Smartsheet Gov / Federal, Fedramp, Sre)Smartsheet 2018 - 2021Bellevue, Wa, UsAt Smartsheet my team launched the high compliance FedRAMP Moderate / IL4 Smartsheet Gov Product. Engaging our internal teams and external partners my team led the way to achieving Authority To Operate (ATO) by building out the service and meeting strict FedRAMP compliance requirements in less than 3 months with general availability launch at 12 months. This product launch included the first production deployment to public cloud for Smartsheet! (AWS GovCloud) We defined new compliance processes and procedures to meet FedRAMP moderate compliance requirements which informed SOX compliance. IL4 was a achieved shortly after.FedRAMP IL2/IL4 ATO • Product Management • Skunkworks Success • Strategic Initiatives • Software Engineering • AWS GovCloud -
Technology Operations Advisor (Sre/Compliance And Security)Independent Consultant - Engineering 2017 - 2018Assisting growing SaaS companies optimize cloud spend and taking the next step in creating an effective DevOps team focused on site availability and advocating for a culture of automation. Forming initial processes and tooling for dedicated Operations/Devops/SRE resources and slashing AWS expenses while increasing performance. Working closely with the engineering team we were able to create a long term growth plan to navigate upcoming compliance, scale and cost management requirements.
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Sr. Director - Internet Operations (Sre/Devops)Wildtangent 2009 - 2017Redmond, Wa, UsIntroduced DevOps concepts by creating a collaborative working environment benefiting all departments in the company. My team became a respected resource for all departments and a trusted partner through all phases of building and supporting services in coordination with Product Development. Launched AWS hosting capabilities leveraging the benefits of cloud hosted services including infrastructure as code, microservices and blue-green deployments. Implemented organization appropriate ITIL processes focused on incident response, problem, and change management. I was recognized as a consultant, key contributor and advocate for IT security policies, application security and standards. We replaced custom tools for Product Development with the introduction of the Atlassian tool suite including Jira, Bitbucket, Fisheye and Crucible and collaboration with Hipchat and Confluence resulting in an agile development process with true continuous integration / continuous delivery capabilities which allowed us to exceed uptime requirements of 99.95% SLA with nearly 100% uptime for primary services.DevOps • Linux • Windows • PCI Compliance • CI/CD • Automation • No-toil -
Sr. It Manager (Bellevue)Idearc Media 2007 - 2008Dallas, Tx, UsIdearc Media Corp acquired Switchboard.com from InfoSpace in 2007. Our leadership team of three integrated the product with Idearc's engineering teams successfully moving all aspects of switchboad.com from InfoSpace to Idearc.Linux • Leadership • M&A -
Sr. Manager - Service ManagementInfospace 2002 - 2007Bellevue, Washington, UsSr. Manager - Service Management 2006 – 2007Manager - Service Monitoring Engineering 2005 - 2006 Manager - Unix Engineering 2002 - 2005Created a number of teams implementing a service oriented focus with a passion for automating and long term results similar to modern DevOps and Site Reliability Engineering teams. My team provided 24/7 expert knowledge of all hosted applications in a true 99.999% up-time environment. Aggressive monitoring and documented service improvement plans to drive availability improvements and reduce unplanned downtime.We were a single point of contact for major mobile carriers communicating product feature enhancement requests, maintenance events, negotiating SLA’s, and reporting service results to InfoSpace executive team. Managed over 700 Linux, Solaris, and BSD systems hosting commercial services for over 20 products including hypermart, Authorize.net. Without technologies like puppet and chef I developed tools to complete basic configuration management software to facilitate initial deployment and management of the large scale heterogenous environment. My teams Introduced several technologies including virtual environments with vmware, Commvault, NetApp, Sitescope, Business Availability Center, and HP LoadRunner.Tier 3 Engineering • Service Availability • 99.999% Uptime • High Availability • Telemetry • Unix Engineering • Automation • Release Management -
Software EngineerAventail 1998 - 2001UsLinux • SysEng • DBA • Networking • Perl • SDLC • Bash • Shell ScriptingFrom webmaster to software engineer I grew as the company created new products and services. My final deliverable was creating an open source based drop in replacement for a complex commercial load balancing and networking solution that was used for all managed Extranet/VPN customer premise equipment reducing CPE expense by $100k per cabinet. -
Systems EngineerThe Mead Group Inc. 1996 - 1998Linux • BSD • Networking • Perl • Infosec • SysEng • Bash • Shell ScriptingOne of two "do everything" technical employees hosting all of CBS.com, Space.com and associated websites including launching first ever online March Madness bracket games with prizes on www.cbs.com!
Mark Trotter Skills
Mark Trotter Education Details
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North Seattle CollegeAssociate Of Arts And Sciences - Aas
Frequently Asked Questions about Mark Trotter
What is Mark Trotter's role at the current company?
Mark Trotter's current role is Building teams that automate today to grow tomorrow. Let's focus on consistency, security and availability for our customers..
What is Mark Trotter's email address?
Mark Trotter's email address is mt****@****end.com
What is Mark Trotter's direct phone number?
Mark Trotter's direct phone number is +142549*****
What schools did Mark Trotter attend?
Mark Trotter attended North Seattle College.
What skills is Mark Trotter known for?
Mark Trotter has skills like Agile Methodologies, Unix, Agile Project Management, Scrum, Cloud Computing, Mobile Devices, Saas, Mobile Applications, Business Intelligence, Software Project Management, Software Development, Distributed Systems.
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