Technical Overlay, Professional Services to include Agent Optimization, Voice Services, IVR Call Scripting, UCaaS, PMP Scoping and support.

Contact Center Services Consultant, Custom Applications, CTI,

Technical Overlay for Custom Contact Center Services, Development and Scope Project Management

Web eCommerce, Database, CRM, CTI, Unix/NT,Gobal expert in CTI, DBA and telecom/contact center technologiesProject Management | Custom Applications Custom CTI integrations that include Responsibilities include: -Custom Multimedia implementations that include Email management systems and Web interactions.-Assisting the sales teams with presales activities.-Assist with sales presentations and question sessions to ensure customers understand what has been proposed. -Ensure the potential project is designed and priced correctly. -Assisting the project managers with/and or project planning.-Installation and configuration of call center software.-Developing custom screen pops and/or CTI applications for the customer CRM application.-Implementing the solutions at agents' desktops.-Training the customer on use and administration of solution, including all CTI and Multimedia applications.-Support of customers' solution during initial rollout and turnover.-Customization of Web pages for Nortel's Web Communications (Multimedia) software.Key achievementsManaged and delivered projects for Fortune 500 clients, projects valued up to $4 millionPrime for several projects span over 24 monthsExtremely highly rated by customers for business and technological understanding.Custom integration of Nortel's Call Center products into customer's Customer Relationship Management products, both privately developed or market purchased.Integration into Lotus Notes, IVR systems,Development of a full feature (CTI) CCT Soft phone to enables screen pops for voice and multimedia contacts.

Managed internal infrastructure systems to include the IBM 3080 Mainframe systems. Managed Support for IBM, SQL/DB's Design, Development and Implementation CRM Design and Administration

Management of fifteen personnel, and responsible for administration and management of 3 to 4 million in tangible assets. Logistical responsibility, of assets and human resources.

Responsible for Logistical Provisioning for the Distributed Routes