Michael Tumpane

Michael Tumpane Email and Phone Number

Senior Vice President, Customer Experience @ Rate Insurance
Chicago, IL, US
Michael Tumpane's Location
Greater Chicago Area, United States, United States
Michael Tumpane's Contact Details
About Michael Tumpane

Two decades in the insurance and financial services industry, working with some of the best small business owners in the world. I've spent time in Customer Service, Underwriting and Training ... but most of my career has been spent on the Sales and Distribution side of the business. Insurance is a funny thing ... no one likes it until they need it. I've been fortunate to work with some amazing agency owners that have helped me see first hand how much of an impact we can have on someone's life. Whether it be delivering a life insurance check to a grieving widow or showing up after a large, catastrophic storm to cook for those without food or water ... we are fortunate to be able to be there when people need us the most. If you're anything like me, you didn't grow up planning on working in the insurance and financial services industry ... but I can promise you that it will be difficult to find a career more rewarding and I'm blessed to have done it for as long as I have.

Michael Tumpane's Current Company Details
Rate Insurance

Rate Insurance

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Senior Vice President, Customer Experience
Chicago, IL, US
Michael Tumpane Work Experience Details
  • Rate Insurance
    Senior Vice President, Customer Experience
    Rate Insurance
    Chicago, Il, Us
  • Rate Insurance
    Senior Vice President, Customer Experience
    Rate Insurance Dec 2023 - Present
    Schaumburg, Illinois, Us
  • Rate Insurance
    Vice President, Customer Experience
    Rate Insurance Oct 2020 - Dec 2023
    Schaumburg, Illinois, Us
    My job is to ensure that our customers are receiving the highest quality of service throughout their term with Guaranteed Rate Insurance. Our resources and customer service sets us apart from other options, making us your go-to brokerage for the best service, rate, and coverage.
  • Rate Insurance
    Service Leader
    Rate Insurance Oct 2020 - Jan 2021
    Schaumburg, Illinois, Us
    Helping build and lead the service operation for one of the fastest growing Insurance Brokerages in the country!
  • Canes Illinois Baseball
    Owner & Genenral Manager
    Canes Illinois Baseball Sep 2023 - Present
  • Allstate
    Territory Sales Leader
    Allstate Sep 2015 - Oct 2020
    Northbrook, Il, Us
    Lead the sales and distribution team for Allstate in Wisconsin and Minnesota. Responsible for top line and bottom line results for both all lines of insurance. Fortunate to work with a fantastic team that is really good at helping people open and successfully build small businesses.
  • Farmers Insurance Group Of Companies
    Area Sales Manager - Northern Territory
    Farmers Insurance Group Of Companies Mar 2014 - Sep 2015
    Woodland Hills, Ca, Us
    Lead the Sales and Recruiting operation for Southern Minnesota and South Dakota. Responsible for top and bottom line production and growth for all lines of business, including Life and Financial Services. We achieved growth by growing our distribution footprint through the appointment of new Agency owners and increasing the productive capacity of our existing Agencies.
  • Farmers Insurance Group Of Companies
    Director, Field Sales & Support - Eastern Expansion Zone
    Farmers Insurance Group Of Companies Oct 2012 - Mar 2014
    Woodland Hills, Ca, Us
  • Farmers Insurance Group Of Companies
    Director, Field Operations - Milwaukee Agencypoint®
    Farmers Insurance Group Of Companies Apr 2010 - Oct 2012
    Woodland Hills, Ca, Us
    Responsible for running all facets of state of the art recruiting and training facility, including oversight of 35 employees.Worked with previous management and senior leadership to implement an effective transition strategy for moving from an independent contractor model to an employee based model. Repositioned existing personnel to fit the needs and structure of the new model with minimal to no disruption. Quickly acquired new talent to fill any remaining gaps in personnel.Successfully implemented immediate process changes including a new contract, new recruiting process, and new training program designed to enable rapid growth and improve long term agent retention.Led the expansion of the operation which included an additional 10,000 square feet and 18 employees. Employee’s ranged from administrative support positions to mid-level management positions, which were filled with both internal and external talent.
  • Farmers Insurance Group Of Companies
    Manager - Field Operations
    Farmers Insurance Group Of Companies Jun 2009 - Apr 2010
    Woodland Hills, Ca, Us
    Acted as “Chief of Staff” to Executive Vice President of Field Operations. Was the liaison between the Field Operations business unit and all other business units within Farmers Insurance. Worked in a consultative capacity representing the interests of the Field Operations business unit on several global initiatives being built by various business units throughout the organization.One of three original architects of the “Agency Compass” initiative which was a sales management tool to help field personnel analyze the operations of the Agencies they oversaw, build plans with those agency owners to improve all aspects of their business, and track the results from the plans they implement. This tool was successfully launched across the entire organization (14,000 agents) in late 2010 and played a key role in the 2011 planning process enterprise wide.Architect of zone realignment initiative which consisted of analyzing the existing operating territory and realigning states with similar demographics and market conditions (29 states, 14,000 agents, 500 District Managers, and 95 employees).
  • Farmers Insurance Group Of Companies
    Division Marketing Manager
    Farmers Insurance Group Of Companies Jan 2007 - Jun 2009
    Woodland Hills, Ca, Us
    Directly responsible for driving profitable growth through the addition and retention of new agents and increasing existing agent productivity. Oversight included 8 District Managers(independent contractors), and 200 agents (independent contractors).
  • Farmers Insurance Group Of Companies
    Marketing Consultant - Distribution Strategy
    Farmers Insurance Group Of Companies Jun 2006 - Jan 2007
    Woodland Hills, Ca, Us
    Worked with senior management to develop new distribution initiatives and strategy.
  • Farmers Insurance Group Of Companies
    Marketing Specialist
    Farmers Insurance Group Of Companies Jun 2005 - Jun 2006
    Woodland Hills, Ca, Us
    North Coast Division (San Francisco, CA to Eureka, CA)Assisted Division Marketing Manager in daily operationsWorking with Life Marketing Specialist to increase salesManaged New Agent Success for DivisionWorked with State Executive Director on State promotions
  • Farmers Insurance Group Of Companies
    Personal Lines Trainer
    Farmers Insurance Group Of Companies Aug 2002 - Jun 2005
    Woodland Hills, Ca, Us
    Personal Lines UnderwritingInternal Customer Service Training & Auditing
  • Turtle Wax, Inc
    Location Manager
    Turtle Wax, Inc 1999 - 2002
    Addison, Il, Us
    Full oversight of carwash & auto appearance center operations including staffing, expense control, budget, & training.

Michael Tumpane Skills

Insurance Property And Casualty Insurance Leadership Sales Life Insurance Commercial Insurance Management Training Customer Retention General Insurance Marketing Strategy Coaching Team Building Term Life Insurance Workers Compensation Customer Service Sales Management Analysis Team Leadership Casualty Insurance Underwriting Casualty Mentoring Umbrella Insurance Liability Customer Satisfaction Budgets Commercial Lines Direct Sales Account Management New Business Development Business Development Cross Functional Team Leadership Operations Management Call Centers Employee Benefits

Michael Tumpane Education Details

  • University Of Phoenix
    University Of Phoenix
    And Related Support Services
  • Carthage College
    Carthage College
    General
  • Waubonsie Valley High School
    Waubonsie Valley High School

Frequently Asked Questions about Michael Tumpane

What company does Michael Tumpane work for?

Michael Tumpane works for Rate Insurance

What is Michael Tumpane's role at the current company?

Michael Tumpane's current role is Senior Vice President, Customer Experience.

What is Michael Tumpane's email address?

Michael Tumpane's email address is mt****@****ate.com

What schools did Michael Tumpane attend?

Michael Tumpane attended University Of Phoenix, Carthage College, Waubonsie Valley High School.

What skills is Michael Tumpane known for?

Michael Tumpane has skills like Insurance, Property And Casualty Insurance, Leadership, Sales, Life Insurance, Commercial Insurance, Management, Training, Customer Retention, General Insurance, Marketing, Strategy.

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