Providing primary operational direction for all research projects in house. Conducting quantitative and qualitative research, desk research, market scans, design thinking processes, and research on research. Delivering rapid results using agile management tactics and novel research approaches to drive strategic planning, leading to highly favorable business outcomes.

Designed, implemented, and managed the CX program for MaritzCX to its clients, which included a suite of surveys focused on key moments in clients’ journeys. Implemented a Salesforce-driven sampling methodology. Created dashboards to display results to the organization in real time regularly communicated strategic findings and recommendations to leadership and functional teams, Developed a case management system to trigger immediate corrective action to resolve client concerns. Drove activities that resulted in significant Relationship and Transactional NPS gains in year one.

Co-directed the global launch team in conjunction with my Engineering counterpart; tapped to implement standards and controls. Designed quality standards, processes, and tools to improve efficiency and quality; worked with sales team directly to improve the quality of sales processes and inputs to design/implementation. Managed multiple implementations concurrently. Worked front-line with sales and client stakeholders to design an appropriate custom research and reporting solution. Translated client requirements into a comprehensive project management plan with technical specifications and then oversaw the implementation team through hand-off.

Managed large and small research studies within the scope of Human Resources / Global Learning, including Skills Assessments and e360 Performance Assessments; management responsibilities span all aspects of research project management, including research design, online survey programming, panel management, client support, supplier management, data collection, database design and management, data analysis and analytic reporting.

Support of various product portfolio strategy initiatives, primarily involving the identification of portfolio gaps through: - opportunity identification / survey of GM management- SWOT analysis - vehicle segment and market analysis- incorporation of volume and financial forecast data- analysis of consumer usage, needs, and purchase motivators Responsibilities include framing of project objectives and methodology, data gathering and analysis (primarily secondary research), and presentation of research findings to key decision-makers.

Solely responsible for the design and management of several ongoing tracking and ad hoc marketing research studies for automakers, materials handling equipment and turf care equipment manufacturers.- Definition of client/project requirements, research design, cost gathering, bid preparation, project implementation, process development and control, direct client support, supplier management, fieldwork/data collection, data analysis and reporting, budget tracking and forecasting. - Performed functions of a corporate ISO 9001 Lead Auditor.

School of ManagementMarketing research, analysis and consulting on various projects. Responsibilities included collecting and analyzing primary and secondary data through survey instruments, focus groups, and published research; making recommendations based on the findings; and making suggestions for project implementation.

Office of Institutional AnalysisCollection and analysis of primary and secondary institutional data for assessment of program initiatives; generated annual reports as required by various government agencies and university departments.