I am in charge of developing and executing a plan and process to move the district to paperless. Utilizing the Enterprise Content Management System (ECM) Laserfiche have been converting all paper forms and manual process to electronic forms. - Laserfiche Expert with Platinum and Gold Certifications. - Responsible for all public information requests/subpoenas for Irving ISD. This brought consistency and the ability to better track and respond to requests within legal guidelines.- Moving the district to paperless by utilizing Laserfiche to digitize current paper forms and create digital workflows. Work with SQL tables and lookups to improve user experience.- Manage and lead all print shop services for the district. Was able to implement new Xerox printing presses to allow the district to reduce or eliminate the need to outsource printing needs for all campuses.- Responsible for all document and records management. This includes record storage and retention rules.- Able to promote from within to fill critical gaps in the organizational structure. This allowed for staff promotions and boosted morale and teamwork.

I teach graduate-level courses in Project Management, Risk Management, Management Information Systems (MIS/IT), Data Communication, Systems Analysis and Design, and IT Security. My role involves designing and delivering rigorous curriculum aligned with industry standards, fostering a collaborative learning environment that emphasizes critical thinking and real-world application. I develop course materials, evaluate student performance through comprehensive assessments, and mentor graduate students in applying theoretical knowledge to practical challenges, preparing them for leadership roles in their respective fields.

Dallas Baptist University is a private university that offers bachelor’s, master’s, and doctoral students educational opportunities to integrate faith and learn to develop individuals whose desire is to serve the world.I was brought into the university based on my technical expertise and academic achievements. Transformed the online education program to enhance student learning through effective technology.Developed new online technology procedures and increased faculty/student engagement.- Realigned team responsibilities to focus on individual strengths and provide more consistent customer service to all faculty, staff, and students.- Reduced time to solve issues by implementing a ticket tracking system.- Implemented SaaS for Learning Management System to improve daily management and implement business continuity.- Managed and supported online education efforts for all online, hybrid, and in-person classroom needs.- Streamlined course development and design process, which reduced the time to write and implement a new course by 8 – 10 weeks.

Responsible for leading a SaaS global support, services, and operations organization with operations in 38 states in the US and Reykjavik, Iceland. Responsible for supporting multiple customer types, including Business-to-Business (B2B), Business-to-Vendor (B2V), and Business-to-Consumer (B2C). Supported global Software as a Service (SaaS) used to capture, monitor, and analyze video EEG services. Additional responsibilities include oversight of vendor compliance, quality assurance, reporting and analytics, training, knowledge management, project management, technology strategy, and rollout and management of Cisco Meraki Systems.Transformed the technology organization from an underperforming team to a unified global team supporting our internal and external customers with documented procedures to ensure FDA compliance with timely and accurate filings.Significantly improved operational performance, customer satisfaction, productivity, and employee satisfaction.- Increased customer satisfaction as measured by numerous satisfaction surveys. Drove improvement by overhauling training, quality assurance, empowering employees, and refocusing metrics on customer experience. Customer improvements included reducing time to answer, increased first call resolution, and reduction in time to resolve.- Implemented asset management and ticket tracking, which allowed for oversight of all inventory and tracking all customer requests for service.- Increased executive satisfaction by effective collaboration and implementation of a cultural diversity steering committee. Consistently beat these organizational and executive expectations by building and developing global teams who were able to work effectively and efficiently. - Reduced critical software rollouts from 3 months to 3 weeks and consistently beat executive expectations. As a healthcare organization, this improved physician satisfaction and decreased time for patients to receive EEG, EKG, and Sleep study results.

NBCUniversal is a media and entertainment company that develops, produces, and markets entertainment, news, and information to a global audience. It owns and operates a portfolio of more than 30 news and entertainment NBC and Telemundo television networks, television production operations, theme parks, and a suite of internet-based businesses.Recruited to design and build an IT team dedicated to supporting the 30 owned NBC and Telemundo television stations nationwide. After collaborating with business leaders and stakeholders, implemented process improvements to generate enhanced workflows, align costs, and integrate distributed technical systems. Implemented ITIL service delivery best practices to improve service delivery, which reduced the time to solve issues and improved customer satisfaction. Built a high-performing team who were able to help transform the delivery of IT services to all television stations. Drove continuous process improvements and developed a world-class technology organization- Built a highly agile technical team focused on supporting the owned NBC and Telemundo television stations. This team conducted hundreds of projects and process improvements. - Reduced time to solve issues by implementing standards and procedures that were tracked in ServiceNow.- Collaboratively worked with executives to improve daily management and consistency of service experience across all television stations.- Implemented process improvements to generate enhanced workflows, reduce costs, and integrative multiple business units to provide excellent service to the NBC and Telemundo television stations.- Implemented industry best practices such as ITIL, Project Management, Problem Analysis, and Process Improvement, which decreased the time to resolve issues and provide accurate reporting.

(ABC Television) With the divestiture of ABC Radio, ABC Owned and Operated Television recruited me, to bring proven leadership to transform the information technology for ABC television. Was able to implement project management standards, standardized problem-solving techniques, and best practices, including ITIL service management. Brought divergent teams together to work with a single purpose.- Implemented standards for situation appraisals and problem-solving, which documented and reduced the time to solve complex problems and issues.- Delivered ITIL expertise and developed ITIL training for all technical team members. This provided the ability for the entire team to understand service delivery best practices.- Served as an active member on The Walt Disney Company CIO Board, which met and collaborated monthly to ensure strategic and global alignment of technology projects.- Empowered autonomous work teams and strategic alliances through supportive leadership, effective collaboration, and team building.- Provided strategic and tactical planning and developed, evaluated, and coordinated all information technology systems for all of the ABC Owned television stations.

(ABC Radio) Initially brought in to run day-to-day IT operations. Was quickly promoted to CIO to transform information technology into a world-class organization that supported more than 75 radio stations operating 24 hours a day across the country. Brought stabilization and strength to staff morale while collaborating with stakeholders to identify and resolve technical issues. Designed, built, and implemented a change management system to ensure effective change management control of all production systems. Actively served on The Walt Disney Company CIO Board to ensure alignment with the entire Disney company.Developed and delivered a world-class technology organization.- Led a multidiscipline team that supported over 75 radio stations and ABC radio networks across the country.- Stabilized and strengthened staff morale by working with each team member individually to determine their strengths and areas for improvement. Then used that information to build a stronger, more responsive team.- Directed, designed, and implemented custom applications for tracking commercial spots, which reduced the time to produce commercials and provide faster returns to the customers for their commercial spot needs.- Developed, implemented, and tested business continuity and disaster recovery plans for all critical technology applications in alignment with the business needs.