Martin Turner Email & Phone Number

Newbury, Berkshire, United Kingdom

Technical support for AcuCOBOL-GT extend, Visual COBOL, Enterprise Developer and Enterprise Server on Windows and Linux/UNIX. Managing 300+ cases a year to a successful resolution. including critical production down issues for Enterprise customers.150+ defects investigated, reported, tested and fixes deployed in an efficient and timely manner.Knowledge article creation for common customer issues and software setup/installation tasks. Development of a Chrome Extension for Salesforce to automate common tasks, improve efficiency and reduce user error. Setup of cloud and local virtual machines using Ansible (IaC). Development of a Git repository containing useful setup scripts and installation guides for various products like Docker. Collecting diagnostics and information to be able to identify and solve customer issues.Utilising Docker to build and manage containers for temporary databases like SQL Server, Oracle, DB2 LUW and more, to speed up creation of customer environments for testing.Infrastructure as Code (IaC) with Terraform and Ansible to automate VM deployment in the cloud (AWS).

Andover, England, United Kingdom

Meeting clients to identify their needs and manage job requirements. Photo editing and album design using Adobe Photoshop and Illustrator.Balancing time and people skills to make sure everyone is in the right place for photos without ruining the couple's big day by being too strict.

York, United Kingdom

Web development using HTML, CSS. PHP, JavaScript, bootstrap framework and Wordpress. Hosted on Apache and IIS. Understanding the clients needs and discussing how those needs can be best achieved depending on the clients budget and time restrictions.

Riccall, North Yorkshire, United Kingdom

Diagnose computer problems, install software and schedule maintenance.Update and maintain website and online store.Artwork and media was being posted on storage media due to its large size. To improve this and speed this process up I set up a media file server that both sites could have access to.

York, United Kingdom

Windows machine setup and installation. User account creation and management. Computer hardware and software upgrades and maintenance. VPN setup and management for cross site network access.Electrical and mechanical installation and maintenance of museum attractions.

Apple Certified Support Professional, Acsp 10.6 Certified

It, Maths, Physics & English, 3 A-Levels It, Maths & Physics And 1 As-Level English

11 Gcses Including Science, Maths, Statistics & English, 11 Gcses Grades A - C Including Science (A) Maths (B) Statistic (C) English (B)