Megan T. Email & Phone Number

Cudahy, Wi, Us

Brookfield, Wisconsin, United States

Working full-time @ Vanguard Computers, Inc. via contract w/ Integral Recruiting Services

Milwaukee, Wisconsin, United States

July 2024 - CurrentNote: Initial term of employment with MkeTek ended Feb2024. Received an offer for part-time work in July 2024 on project-by-project basis* Test components of planned roll-outs of hard/software upgrades during evening/weekend hours * Install, config, testing of brand-new (to the client) systems; small training sessions for owners/mgmt/staff on new equipment after successful deployment; monitor processes, backups, updates on new tech June 2021 - February 2024 * General tech support for clients (calls/text/email/in-person;) Create ticket for unique/uncommon issues or email boss list client name/issue/troubleshooting/solution; Common issues: C.card machine connectivity issues, computer/register/other login issues and/or account/PW resets, mobile device how-to’s, network connectivity issues, typical hardware, software issues, etc. * Lead intro-level training for retail owners/mgmt/staff in use of Point of Sale (POS), inventory, physical/virtual time clocks, accounting software, general software - i.e.: MS Excel, Google Sheets, ANYTHING they need to be familiar w/ * IT Operations related duties, IE: Monitor automated/scheduled, manual processes/tasks, backups, patches/updates on servers/other machines - usually remotely, in-person if needed * Occasional travel to client locations to install, configure, deploy, new POS, inventory, office, server hardware * Ensure required software is properly installed, configured, kept up to date on personal/company-issued mobile phones/tablets, support this software * Simple website changes/updates, upload new product info/photos to store sites, online-shop/e-commerce platforms * Install, configure, support: - MS Server/PC (MSBA; Azure AD/Entra ID; SCSM), Linux Server, Mac, iOS/Android; Basic admin tasks VM-Ware/AWS WorkSpaces- Wireless + non-wireless devices/networking; Video conf. services/tech; 'Traditional’ phone and VoIP services and multi-line devices- Install, test, setup UPS’s (Mostly APC)

Milwaukee, Wisconsin, United States

Please Note: I no longer have scheduled work w/ R&R but do help out in a support capacity particularly for online marketing/IT support, to fill-in for head bookkeeper/office manager• Bookkeeping/accounting duties: -A/R- Invoice customers; collect, process payments as they come in; prepare, deliver deposits to bank -A/P- Ensure vendors were paid on time either w/ check/electronic payment, transitioned accounts to ACH/EFT as such services became available, payroll, run payroll reports, make associated income tax payments online; assign c.card purchases to appropriate distribution accounts, sent labeled copies of c.card statements off to accounting firm -Reconcile bank statements several times a week, make required entries into GL accounts -Create, and update weekly copies of spreadsheets to track payables, receivables• General office: -Greet/welcome, assist potential, existing customers in-store, via phone/online, printing/copying/faxing, phone calls, message, order of supplies, etc.• HR Generalist: -Ensure new subcontractors fill out required tax forms, etc., obtain insurance documentation, keep insurance records up to date, provide clients with proof of insurance • Online presence management: -Website updates/design changes via HIBU; previously made direct changes to website (GoDaddy) -Email/online/social media marketing/ads design, create, publish (Photoshop/Illustrator/LightRoom/GIMP/MS Paint > Social media platforms/Constant Contact) -Solicit, respond to online reviews (HIBU/Google/Facebook/NextDoor/Yelp/BBB) -Helped R&R Floorings achieve NextDoor’s 'Neighborhood Fave' 2023 Status• IT: -Purchase, setup/install, administrate, maintain, backup, support of Microsoft Windows 10 and 11, Apple, Android desktop/mobile devices, Thomson Reuters Authenticator, all-in-one scanner/printer/fax, Adobe Acrobat, traditional and wireless networking devices (Spectrum, Linksys, Belkin), multi-line VoIP phones (RingCentral) and non-VoIP multi-line phones

Pewaukee, Wisconsin, United States

• MS Office (Particularly Excel and Outlook)- Excel - Created, maintained ever more complicated ‘ship lists’ - Outlook - sent tracking emails to clients to inform them when orders shipped, coordinated mostly via email/phone with off-site associates to get product out to the customers • UPS (United Parcel Service) OzLink: Verification of destination address & shipping rate on a given ’ship lists’ • Internet Explorer: Modifying & uploading images of clients' inventory to be displayed on a website where the products can be ordered by clients as needed & then shipped out • Online bills of lading (BOL's) experience - Using YRC/Yellow Freight's website I made countless Bills of Lading and scheduled corresponding freight pick-ups • General office work: Filing, printing, documentation • Greet incoming clients/business associates, escorted many visitors to conference room + notified individuals they were there to see

Pewaukee, Wisconsin, United States

• MS Office (Particularly Excel and Outlook)- Excel - Created, maintained ever more complicated ‘ship lists’ - Outlook - sent tracking emails to clients to inform them when orders shipped, coordinated mostly via email/phone with off-site associates to get product out to the customers • UPS (United Parcel Service) OzLink: Verification of destination address & shipping rate on a given ’ship lists’ • Internet Explorer: Modifying & uploading images of clients' inventory to be displayed on a website where the products can be ordered by clients as needed & then shipped out • Online bills of lading (BOL's) experience - Using YRC/Yellow Freight's website I made countless Bills of Lading and scheduled corresponding freight pick-ups • General office work: Filing, printing, documentation • Greet incoming clients/business associates, escorted many visitors to conference room + notified individuals they were there to see

• Everyday housekeeping tasks:Dishes, laundry, vacuuming, scrubbing floors, meal prep/service• Personal hygiene/Self-care:Bathing, washing hair, getting dressed, etc.• Other day-to-day tasks:Accompanied client to appointments, assisted with shopping (Initially, I got into this line of work to help out my Mother, who did this for a living, and over time she amassed too many clients of her own. The work was extremely rewarding but it was always difficult when someone became seriously ill and had to move into assisted living or a nursing home, or worst-case scenario, if they passed away. Eventually, I ended up caring for my mother, of all people, after two severe spinal surgeries starting in early 2018 through the end of 2020. Thankfully, she recovered and no longer needs my help at home!)

Milwaukee, Wisconsin, United States

• Second and third shift IT Computer Operations:Via a 24/7 hour-by-hour, minute-by-minute schedule of various processes, backed up (virtual and tape), monitored, administered 300-400+ servers in the data center, documenting the successful kickoff, runtime, and completion of pre-scheduled automatic + manually run events/tasks/scripts, ensured patches/updates were installed on company machines without issue• Second and third shift - Levels 1 and 2 desktop support:For in-house and remote staff, reporters - fielded helpdesk calls, logged issues/resolutions in ticketing software, escalating/diverting to other departments when necessary, imaged and deployed company machines, hardware support (IE: build/re-build machines, swap out memory/RAM, hard drives, disk drives, etc.)• Ran, monitored, completed high volume interoffice print jobs, general operation, and up-keep of large Kinko's style laser printer/copy machines>> Microsoft: Active Directory, Exchange, Office, Windows Operating Systems (for end users and servers), Unix, Linux, SunOS, Citrix, Enterprise-level legacy Canon print management software, Support Magic, EMC-RSA SecurID, PuTTY/Telnet/native terminal programs

Milwaukee, Wisconsin, United States

• Third shift general technical support for students/staff, over the phone at large STS (Student Technology Services) call center/face-to-face in campus computer labs: For staff, students I supported MS Office Suite, web browsers, online learning platforms like Blackboard; All calls were logged in help desk ticketing software in case of repeat issues or if escalation was necessary• Assistant to Network Administrator (separate, NON-STS department): OSI Model - Physical Layer 1 Networking - ie: Physically wiring, terminating cables at network, phone outlets around a room; Cabling in wiring closets in prep for networking hardware to be installed, also monitored connectivity in SolarWinds

Milwaukee, Wisconsin, United States

• Provide in-house tech support for law firm employees• Microsoft Office support, Active Directory/Exchange support: Perform daily backups of employee machines/company servers, monitored/reset accounts as necessary in Active Directory

Milwaukee, Wisconsin, United States

• OSI Physical Layer 1 topology design (diagram creation/flow charts) • Physical installation of mostly Cisco brand networking hardware (switches, routers) Initial system setup, maintenance, monitoring, documentation • Running new / Re-organizing existing CAT-5 cable, fiber optic cable in wiring closets • Data center inventory duties: Cataloguing decommissioned devices, checking out devices to be used >> Cisco IOS, Novell Netware, SAP, Microsoft Office, Windows 95/NT/2000/XP, Exchange Server