Matthew Wiencek Email & Phone Number

Star Wars: Galaxy'S Edge & Toontown

• Host for Roger Rabbit's Car Toon Spin, Chip 'n' Dale's GADGETcoaster, Mickey & Minnie's Runaway Railway, and Millennium Falcon: Smuggler's Run• Working Lead and Trainer for Roger Rabbit's Car Toon Spin and Chip 'n' Dale's GADGETcoaster• Lead employees toward business success while introducing new Cast Members to their area and training them on how the Five Keys work together to build a cohesive operation • Regularly perform Efficiency audits using the POWER app to track Dispatch Intervals and Guest Per Vehicle counts and identify opportunities for improvement• Helped create three new positions for multiple attractions which streamline the activities of all positions and have reduced both Cast-related and Guest-related downtimes• Continually introduce Cast Members to techniques that boost Efficiency and lead to lower Dispatch Interval times, particularly when it comes to storing loose items and boarding Guests with disabilities

• Routinely coordinate with multiple lines of business to build a comprehensive and cohesive strategy and deliver best possible outcome• Ability to develop multiple plans and adjust or improvise as necessary as conditions on the ground change• Experience with on-site support of internal events photo and video shoots, and executive and key stakeholder engagements as an Event lead, such as backstage Cast opportunities and D23 Expo

Fantasyland

• Host for Storybook Land Canal Boats, Royal Theatre, Fantasyland Theater, and "it's a small world"• Working Lead and Trainer for Storybook Land Canal Boats• Working Lead for Fantasyland Guest Control and Guest Show Operations• Created a spreadsheet that tracked hourly counts which identified the negative impact swapping multiple vehicles simultaneously had throughout the daily operation• Designed an Efficiency training presentation which educated Cast Members on Efficiency concepts and identified best practices, leading to more frequent achievement of Dispatch Interval target• Helped Cast Members develop storytelling abilities to deliver better Show for the Guests• Created new tool for Fantasyland GSO, reducing the time needed to take down ropes to boost post-show Efficiency and Safety• Used creative problem-solving to recover Guest experience after negative interactions or frustrations with park policies and procedures

Tomorrowland

• Host for Finding Nemo Submarine Voyage, Autopia, and Disneyland Monorail• Member of the Tomorrowland Courtesy Team, focused on developing leadership skills and welcoming Cast Members new to the area• Developed passion for leading and training other hourly Cast Members

Orange, California, United States

• Written, verbal, and interpersonal communications skills, as well as grammar fluency and knowledge of professional email etiquette• Ability to learn new technology and software quickly, full knowledge of Microsoft office suite of tools• Provided administrative support for attorneys, including clerical duties, maintaining records, and performing client intake paperwork• Learned how to prioritize and balance multiple projects to meet hard deadlines, delivering accurate work in a timely manner, managed client records while performing research and analysis for attorneys• Created new digital archival system for decades of client files to allow for quicker and easier access to relevant documents and client information

Master Of Public Administration - Mpa, Human Services, General, 3.93

Graduate Certificate, Human Resources

Bachelor Of Arts - Ba, English Language And Literature/Letters

Education record

Activities and Societies: Chamber Singers, Handbell Ensemble, Improv Comedy Club