Experienced senior leader with a demonstrated history of achieving operational excellence working in the financial services industry. Unique ability to develop and implement solutions to meet customer's needs.Strategy | Implementation | InnovationEmail: Mtylerbaer@gmail.comProven ability to develop and implement cutting edge solutions aimed at fulfilling individual customers, clients, regulatory bodies, and internal organizational needs. Excellent relationship building skills at all levels that enable willing adoption of business process improvements while maintaining operational excellence. Excel at pioneering new products in advance of ever changing market needs. CORE COMPETENCIES:-Senior Leadership-Strategic Planning and Goal Setting-Operational Excellence-Budget Management-Product Management-Performance Improvement-Quality Control-Customer Service-Change Management-Financial Analysis-Contact Center-Back Office Processing-Vendor Management ACCOMPLISHMENTS:~ Flawless record of Service Level Adherence (SLA) across all internal metrics and external client scorecards from 2012-Present~ Provided expenditure oversight, refined processes and implemented cost saving initiatives to realize average annual savings of 4.2% on budget of $51MM between 2012-Present~ Credited with developing a customer experience group, accelerating outreach efforts and awareness towards Commercial student loan borrowers, through various digital channels.Please contact me at (717) 712-2300 with any financial services, contact center, back-office processing, quality control, or business development opportunities.
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Vice President, Commercial OperationsAmerican Education Services Jul 2015 - Nov 2017Harrisburg, Pennsylvania AreaIn this role, I provided strategic leadership for the Commercial Operations Division, which was responsible for providing all aspects of third party loan servicing activities for the U.S. Dept. of Education and some of the nation's largest commercial banks. Servicing activities include large volume contact centers, form and application processing, complaint management, Servicemember and military processes, document intake and data capture functions, claim and charge-off processing, payment processing, collections, deceased account handling, disability application decisioning, and bankruptcy notification and handling. Personal duties include budget management ($51MM), client relationship management, strategic leadership, goal setting, coaching for excellence, process improvements, and compliance and risk management.
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Assistant Vice President-Commercial Loan ServicingAmerican Education Services Dec 2012 - Jun 2015Harrisburg, Pennsylvania AreaIn this role, I provided strategic leadership for the Commercial Operations Division, which was responsible for providing all aspects of third party loan servicing activities for the U.S. Dept. of Education and some of the nation's largest commercial banks. Servicing activities include large volume contact centers, form and application processing, complaint management, Servicemember and military processes, document intake and data capture functions, claim and charge-off processing, collections, deceased account handling, disability application decisioning, and bankruptcy notification and handling. Personal duties include budget management ($27MM), client relationship management, strategic leadership, goal setting, coaching for excellence, process improvements, and compliance and risk management.
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Senior Manager- Contact Center OperationsAmerican Education Services Jan 2007 - Dec 2012Harrisburg, Pennsylvania AreaIn this role, I provided strategic leadership for the contact centers within the Commercial Operations Division, which was responsible for providing third party loan servicing activities for the U.S. Dept. of Education and some of the nation's largest commercial banks. Servicing activities include large volume contact centers, form and application processing, Servicemember and military processes, claim and charge-off processing, collections, deceased account handling, disability application decisioning, and bankruptcy notification and handling. Personal duties include budget management ($11MM), client relationship management, strategic leadership, goal setting, coaching for excellence, process improvements, and compliance and risk management.
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Business Analyst ManagerAmerican Education Services Dec 2002 - Jan 2007In this role, I was responsible for leading a newly established group of business analysts who provided data and business process analysis, as well as management reporting, for senior leaders within the division.
M. Tyler Baer Education Details
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3.94 -
Commonwealth Of Pa LdiLeadership
Frequently Asked Questions about M. Tyler Baer
What is M. Tyler Baer's role at the current company?
M. Tyler Baer's current role is Vice President | Financial Services | Operational Excellence | Senior Leadership | Solution Driven | Budget Management.
What schools did M. Tyler Baer attend?
M. Tyler Baer attended Albright College, Commonwealth Of Pa Ldi.
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