M. Tyler Baer Email & Phone Number

Harrisburg, Pennsylvania Area

In this role, I provided strategic leadership for the Commercial Operations Division, which was responsible for providing all aspects of third party loan servicing activities for the U.S. Dept. of Education and some of the nation's largest commercial banks. Servicing activities include large volume contact centers, form and application processing, complaint management, Servicemember and military processes, document intake and data capture functions, claim and charge-off processing, payment processing, collections, deceased account handling, disability application decisioning, and bankruptcy notification and handling. Personal duties include budget management ($51MM), client relationship management, strategic leadership, goal setting, coaching for excellence, process improvements, and compliance and risk management.

Harrisburg, Pennsylvania Area

In this role, I provided strategic leadership for the Commercial Operations Division, which was responsible for providing all aspects of third party loan servicing activities for the U.S. Dept. of Education and some of the nation's largest commercial banks. Servicing activities include large volume contact centers, form and application processing, complaint management, Servicemember and military processes, document intake and data capture functions, claim and charge-off processing, collections, deceased account handling, disability application decisioning, and bankruptcy notification and handling. Personal duties include budget management ($27MM), client relationship management, strategic leadership, goal setting, coaching for excellence, process improvements, and compliance and risk management.

Harrisburg, Pennsylvania Area

In this role, I provided strategic leadership for the contact centers within the Commercial Operations Division, which was responsible for providing third party loan servicing activities for the U.S. Dept. of Education and some of the nation's largest commercial banks. Servicing activities include large volume contact centers, form and application processing, Servicemember and military processes, claim and charge-off processing, collections, deceased account handling, disability application decisioning, and bankruptcy notification and handling. Personal duties include budget management ($11MM), client relationship management, strategic leadership, goal setting, coaching for excellence, process improvements, and compliance and risk management.

In this role, I was responsible for leading a newly established group of business analysts who provided data and business process analysis, as well as management reporting, for senior leaders within the division.

Bachelor Of Science - Bs, Organizational Behavior Studies, 3.94

Activities and Societies: Psi Chi, Summa Cum Laude

Leadership