- Setting IT policies, standards and procedure- Set up a Business Continuity plan, Disaster Recovery Site & Backup policies- Team activity (recruit, train and manage the infrastructure technical support teams).- Achieved 70% reduction in hardware related service issues and support costs through the conversion of entire network to a thin client platform by replacing existing client PC’s at all remote locations with thin clients and installation of Microsoft Terminal Services in each branch.- Oversee the job logging and dispatch process.- Review job reports submitted by the team members.- Evaluate staff performance and hold regular staff meetings to ensure Foundation Policy are met.-. Plan and coordinate internal and external staff training- Licensing all operating systems and office applications by requesting donation from Microsoft NGO - Provide technical guidance to team leaders and team members.- Prepare annual budget, staff appraisal and quarterly department reports.- Ensures IT security and networking policies and procedures are understood and followed by all end-users; trains end-users as requiredOperation:- Preparing Head Office daily, monthly, yearly reports- Coordinate with customer’s IT Departments, system integrator, vendors and all third parties involved in the contracted projects. - Liaise with vendors / suppliers and negotiate all buying aspects of outsourced services.- Participate in the preparation and implementation of short-term and long-term plans and budgets for Technical Support.- Provide leadership and direction to all subordinates according to the set strategy.- Supervise over vendor/supplier relationship, purchase and marketing activities/rebates fulfillment.- Participate in the preparation of the company’s annual budget

•Define project scope, goals, and deliverable that support Education goals in collaboration with senior management•Effectively communicate project expectations to team members.•Negotiate with department managers for internal resources when required.•Determine and assess need for additional staff; work with HR to recruit appropriate project staff.•Delegate tasks and responsibilities to appropriate personnel.•Plan, schedule, and track project timelines, milestones and deliverable.•Mentor, motivate, and supervise project team members, contractors, and influence them to take positive action and accountability for their assigned work.•Review projects post implementation to create recommendations in order to identify successful and unsuccessful project elements.•Contribute to the development of best practices and tools for project execution and management.•Organize and coordinate User Acceptance Testing with the business users and Solutions team to ensure all scenarios are conducted and results properly documented.•Document test scenarios for User Acceptance Testing.•Work with the business user to define test scenarios for User Acceptance Testing.•Enforce proper testing methodology and develop tests scripts in partnership with the key business users.•Creates and maintains the overall project plan for new business project requests.

- Responsible for documentation of all network resources, configuration and tools. - Designing and implementing of CRM solution in the Ministries.- Design, Implement MS infrastructure Active Directory, SUS, ISA, MOM, SMS - Analyzing Network using several Network tools- Instructing Network and OS.- Installing & Support Video Conference Systems,PictureTel