Muhammad Kamil

Muhammad Kamil Email and Phone Number

Senior Learning and Development Associate at US Mobile | xNED @ US Mobile
white plains, new york, united states
Muhammad Kamil's Location
Pakistan, Pakistan
About Muhammad Kamil

🚀 Hi, I’m Kamil. I am a Senior Learning and Development Associate at US Mobile, experienced in driving impactful product experiences and fostering a culture of innovation. My journey began as an Automotive Engineer, where I honed my skills in product development and strategy, eventually transitioning to a role where I lead initiatives in product evolution and cross-functional collaboration.💼 Here’s an overview of what I do:💡 At US Mobile, I collaborate with design, support, and engineering teams to ensure exceptional customer experiences. I’m also a part of the research team responsible for developing new and exciting product ideas to foster healthy growth. I also work very closely with the engineering team to ensure prioritization of tasks and timely delivery.💡 My initiatives include creating dynamic dashboards on Sheets/Tableau to visualize metrics, providing insightful briefings on upcoming product releases, and orchestrating successful beta releases. These efforts have not only enhanced customer satisfaction but also led to tangible improvements in product performance and customer loyalty.📊 In my previous role as a Product Experience Analyst at US Mobile, I closely collaborated with the customer support and product teams, ensuring seamless customer experiences. By leveraging data-driven insights, I created impactful dashboards to visualize data patterns, recommended strategic changes, and acted as a bridge between the product and support teams.📈 I am dedicated to enhancing product experiences and contributing to innovative tech environments. Let's connect and explore the possibilities of creating a lasting impact together!

Muhammad Kamil's Current Company Details
US Mobile

Us Mobile

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Senior Learning and Development Associate at US Mobile | xNED
white plains, new york, united states
Website:
usmobile.com
Employees:
113
Muhammad Kamil Work Experience Details
  • Us Mobile
    Senior Learning And Development Associate
    Us Mobile Jun 2020 - Present
    - Collaborated with the design, support, and product teams to ensure a great customer experience.- Developed dashboards on Sheets/Tableau to visualize different metrics for the engineering and support teams and find correlations between product changes and positive customer experiences.- Provided briefings to all the teams regarding upcoming product releases so that each team is on board with the upcoming releases. - Improved the organization’s ETL process using SQL for optimized data management and analysis.- Implemented the beta release of Multi-Network plans so customers can use multiple networks for their line numbers depending on their coverage. Interacted with customers about their experience.- Interacted directly with customers to ensure that the product experience is smooth. Identified key areas of improvement and shared recommendations with the rest of the team to ensure that the product experience improves.- Oversaw the release of eSIMs for US Mobile and interacted directly with customers to identify problematic areas. This entire exercise improved customer experience for eSIMs from 72% to 94%.
  • Us Mobile
    Product Experience Analyst
    Us Mobile Oct 2019 - Jun 2020
    - Closely worked with the customer support team and collaborated with the product team to ensure that the customer experience was exceptional. - Closely interacted with customers for conflict resolution in escalated cases to troubleshoot issues.- Reviewed customer interactions and suggested improvements to the customer support QA team.- Recommend changes to the product team based on findings after interacting with customers.- Interacted with B2B clients daily to coordinate and resolve their concerns with the product team.- Maintained a customer experience score of 96% throughout the tenure.
  • Aftab Engineering & Services(Pvt.) Ltd
    Engineering Intern
    Aftab Engineering & Services(Pvt.) Ltd Feb 2018 - Apr 2018
    Pakistan
    - Oversaw the mass production of fenders and other sheet metal parts.- Responsibilities included CAD design of various parts such as ‘Dies’ used in hydraulic and pneumatic presses.- Understanding the different operations in a Machine Shop such as an EDM Wire cutting Machine, CNC Lathe Machine, CNC Vertical Milling Machine and the working of a Robotic Arm Welding Machine.- Removed bottlenecks by recommending a rearrangement of the production machinery to reduce production time by 5 minutes for each iteration of the process.

Muhammad Kamil Education Details

Frequently Asked Questions about Muhammad Kamil

What company does Muhammad Kamil work for?

Muhammad Kamil works for Us Mobile

What is Muhammad Kamil's role at the current company?

Muhammad Kamil's current role is Senior Learning and Development Associate at US Mobile | xNED.

What schools did Muhammad Kamil attend?

Muhammad Kamil attended Ned University Of Engineering And Technology.

Who are Muhammad Kamil's colleagues?

Muhammad Kamil's colleagues are Shahzain Ahmed, Kussam Jaffar, Eric Peng, Syed Khizer Tahir, Sarim Abbasi, Syeda Maham Saeed, John Stone.

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