Usman Abid Email & Phone Number

Islāmābād, Pakistan

Primary responsibilities encompass various tasks to ensure seamless product deployment and customer satisfaction. Key duties include:• Conducting thorough pre-installation surveys to assess site readiness and requirements.• Providing comprehensive technical support to customers and internal teams.• Harmonized efforts between production, embedded, sales, and finance teams, resulting in a streamlined workflow that cut project completion time by 25% and boosted overall productivity by 18%.• Overseeing the installation process and offering hands-on support to the installation team.• Delivered comprehensive pre-installation services and ensured lifetime customer support, resulting in a 40% reduction in customer complaints and a 25% increase in client retention rates.• Managed a portfolio of over 80 customers in my region, contributing to the total number of customers.

- Primary responsibility: Conduct surveys and estimate projects related to smart home automation.- Gather data on existing infrastructure and assess the feasibility of implementing smart home automation systems.- Develop accurate cost estimates, project timelines, and implementation plans based on survey data.- Coordinate with contractors, manage project schedules, and oversee quality control processes.- Have a deep understanding of smart home automation technologies and communicate effectively with technical and non-technical stakeholders.- Strong project management skills, highly organized, and able to work effectively in a fast-paced, dynamic environment.- Play a critical role in bringing the benefits of smart home technology to a wide range of customers and clients.

Ensured timely project completion and adherence to customer requirements. • Enhanced data logging accuracy by implementing automated tracking tools, leading to a 30% reductionin customer complaints and a 20% increase in customer retention rates.• Demonstrated sound decision-making skills when faced with multiple project options.• Communicated effectively with executives and the board to align project goals.• Upheld required standards throughout project development.

Italy

THESIS: Classification of Accelerometer Data Stream For Asset MonitoringUsing edge computing, we have developed a system that can classify live package datasets and generate machine learning results, based on which we can classify classes and act according to the results.The main tasks are:Collection of datasets using Accelerometer and Gyroscope, Implementation of Machine Learning Core (Edge Computing).Live Classifications on STM32-Nucleo-F401RE. Sensor fusion (LSM6DSOX X-Nucleo-IKS01A2+ STM32-Nucleo-F401RE) Data cloud using MQTT protocol.

Trento, Trentino-Alto Adige, Italy

Incoming Global Volunteer Value DeliverySupport to international partners in all phases of project implementation. Teamwork with other colleagues who are involved in incoming volunteer projects at the local office in Trento

Jhimpir R.S., Hyderabad, Pakistan

• Working as Project Engineer on Power Plant (99MW) installed by UEP (United Energy Pakistan) thereby controlling the entire system of Wind Power Plant comprising 66 Turbines, through the SCADA system. • Communicating with executives or the board to keep the power plant aligned with their goals and targets.• Performing quality control on the project throughout the day to maintain the standards expected.

Lahore, Punjab, Pakistan

• Working as an RF Engineer on SCT Telenor Project responsible for DT Log files processing and customer complaints. Initial analysis and tuning and preparing the report to submit to the customer for approval. The report included DT snaps and the KPIs for the new site as well as for some clusters. Also, responsible for the Drive Test of different patches, audits, and clusters as well.• Communicating with executives or the team lead to solving the customer complaints within the time.

Islamabad

Master'S Degree, Mechatronics, Electonics And Robotics

Bachelor'S Degree, Electrical And Electronics Engineering, 3.00/4