Mustafa Aboelfadl Email & Phone Number

Dubai, United Arab Emirates

• Created and constantly improved excellent availability, range management and forecasting at lowest possible costs.• Collaborated with commercial team to ensure measurement and analysis processes achieve desired results.• Effectively managed external supplier and stakeholder relations, enabling success in achieving store target and objectives.• Provided ongoing analysis in areas such as overstock, concrete stock, aging stock, daily and monthly KPI's analysis.• Presented store update suggestions and layouts to management and stakeholders.

Dubai, United Arab Emirates

• Innovated furniture design projects through detailed knowledge of evolving trends and technologies.• Demonstrated product features and functions to engage potential customers.• Devised pitches and presentations targeted to client needs for improved deal closing.• Developed merchandising strategy to efficiently move overstock.Monitored and replenished display inventory and restructured according to available stock.

Designopolis

• Achieved high levels of client satisfaction through regular meetings and prompt order fulfilment.• Maximized sales potential by creating, monitoring and revising lead generation plans, producing positive impact in annual revenue.• Collaborated with marketing team to drive conversions through campaigns and client referrals.• Adapted product and service offerings based on industry trends research.• Scheduled staff and delegated assignments to adequately cover operational and project requirements.• Trained and mentored around 50 junior representatives to meet and exceed individual sales targets by up to 100%.

Cairo, Nasr City

• Responsible for call monitoring (live monitoring, recorded calls and side by side monitoring) and analyzes monthly evaluation quality scores & staff's errors.• Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.• Maintained high standards of accuracy and quality in data entry and recordkeeping.• Created and submitted progress reports to upper management.

Cairo, Egypt

• Logged call details and customer information in secure systems, improving data collection measures.• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.• Handled high call volumes with accuracy and efficiency for optimum productivity.• Improved call metric standards to exceed performance KPI targets.

Cairo, Egypt

• Investigated with all educational team at all kinds of judicial cases and take proper action according to regulations and laws.• Stayed up to date on latest laws, procedures and investigation best practices through training.