With a solid track record at IKEA DUBAI, our team has excelled in streamlining supply chain processes and pioneering design projects that resonate with evolving market trends. The focus has been on meticulous attention to detail and robust problem-solving skills, ensuring excellence in range management and forecasting at the lowest costs. We have effectively managed supplier and stakeholder relations, contributing significantly to store targets and objectives.As a dedicated professional, the commitment to delivering exceptional customer experiences through Customer Relationship Management (CRM) has been paramount. Our approach involves strategic analysis to optimize stock levels and implement store updates, alongside a talent for engaging customers with compelling product demonstrations. These efforts have driven results, with a consistent performance against sales goals and customer service benchmarks.
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Sales & Supply Chain Specialist @Ikea DubaiAl-Futtaim Jun 2021 - Dec 2024Dubai, United Arab Emirates• Created and constantly improved excellent availability, range management and forecasting at lowest possible costs.• Collaborated with commercial team to ensure measurement and analysis processes achieve desired results.• Effectively managed external supplier and stakeholder relations, enabling success in achieving store target and objectives.• Provided ongoing analysis in areas such as overstock, concrete stock, aging stock, daily and monthly KPI's analysis.• Presented store update suggestions and layouts to management and stakeholders. -
Sales & Design Specialist @Ikea Dubai & CairoAl-Futtaim Jul 2015 - Jun 2021Dubai, United Arab Emirates• Innovated furniture design projects through detailed knowledge of evolving trends and technologies.• Demonstrated product features and functions to engage potential customers.• Devised pitches and presentations targeted to client needs for improved deal closing.• Developed merchandising strategy to efficiently move overstock.Monitored and replenished display inventory and restructured according to available stock. -
Senior Sales AssistantHülsta Furniture Jul 2012 - Jul 2015Designopolis• Achieved high levels of client satisfaction through regular meetings and prompt order fulfilment.• Maximized sales potential by creating, monitoring and revising lead generation plans, producing positive impact in annual revenue.• Collaborated with marketing team to drive conversions through campaigns and client referrals.• Adapted product and service offerings based on industry trends research.• Scheduled staff and delegated assignments to adequately cover operational and project requirements.• Trained and mentored around 50 junior representatives to meet and exceed individual sales targets by up to 100%.
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Quality Control Specialist (Call Center)Wasla Outsourcing Mar 2010 - Jul 2012Cairo, Nasr City• Responsible for call monitoring (live monitoring, recorded calls and side by side monitoring) and analyzes monthly evaluation quality scores & staff's errors.• Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.• Maintained high standards of accuracy and quality in data entry and recordkeeping.• Created and submitted progress reports to upper management. -
Call Center Agent (Olympic Group Appliances)Wasla Outsourcing Aug 2007 - Mar 2010Cairo, Egypt• Logged call details and customer information in secure systems, improving data collection measures.• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.• Handled high call volumes with accuracy and efficiency for optimum productivity.• Improved call metric standards to exceed performance KPI targets. -
Legal InvestigatorMinistry Of Education Nov 2006 - Aug 2007Cairo, Egypt• Investigated with all educational team at all kinds of judicial cases and take proper action according to regulations and laws.• Stayed up to date on latest laws, procedures and investigation best practices through training.
Frequently Asked Questions about Mustafa Aboelfadl
What is Mustafa Aboelfadl's role at the current company?
Mustafa Aboelfadl's current role is 10+ Years at IKEA Al-Futtaim | Experienced in Retail Supply Chain & Sales Professional | Bilingual (English/Arabic) | Certified Lean Six Sigma Specialist | Logistics, Business Development, and Client Relations Expert..
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