Anton Karpov Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Manage an International Team of 5 peopleSuccessful delivery of multiple projects in the EU RegionAct as a Product Manager of several solutions in the Automatic Speech Recognition, NLU and Voice BiometryDesign integration for various Contact Centers Genesys Engage, Genesys Cloud, MS TeamsProfessional Services processes developmentManage Technical Support of the customers all over the world

Moscow, Russian Federation

Speech analytics training deliveryDesigning, planning and deployment of Verint WFO production suiteDevelopment of integration middleware between Verint products and customer environment using modern java and python approaches.Maintenance of partner ecosystem, preparation and delivery of partner support trainings and webinarsWorking on support casesDesigning and implementation of first deployment of Verint Real-Time Speech Analytics solutionProcessing RFP/RFI for whole Verint Product SuiteBuilding conversational application using various tools by different vendors Working with Verint RPA solutions, preparing PoCs documentation for customersResults achieved:- More than 5 successful projects implementation of various Verint Products (Speech Anaytics, Recordings, Text Analytics, Workforce Management, Quality Control) in largest banks and Telco’s of Russia, Kazakhstan, Azerbaijan, Georgia and Belarus. - First Real-Time Speech Analytics Implementation in Russia- First Text Analytics implementation in Kazakhstan and Belarus. Complex integration has been designed to ingest interaction from Customer’s Omnichannel system into Text Analytics- More than 10 Technical Workshops delivered to customers- Support partner eco system with managing and hosting series of technical webinars

Enabling voice services (Automatic Speech Recognition, Voice Biometrics and Speech Analytics) in customers applications. Designing, developing and supporting voice applications using Freeswitch and python. Designing and implementation of ASR integration with various contact center/PBX vendors (Cisco, Genesys, Avaya).Developing web interfaces for live demos using nodejs, Java, ReactJS and Angular.Developing python application for capturing RTP to integrate Voice Biometrics with various systemsEnhanced Sofia SIP stack to enable SRTP in unimrcp environmentDeveloping integration module between VB and Genesys Contact CenterDevOps activities, preparing testing environment using Ansible and Docker in Amazon Web Services. Supporting AWS cloud ASR clusterPreparing CMAKE files for the complex projectsMaintaining AWS environment, all company services were hosting there (EC2, S3, Lambda)Developing simple applications using machine learning.Technical support of pre-sales activities.Results achieved:- First production deployment of BSS Voice Product suite in one of the largest bank of Belarus- Enhanced MRCP stack of BSS Speech Recognition Products with support of secure protocols- Designed and developed integration module for BSS Voice Biometrics solution- Studied Machine Learning Concepts

Moscow, Russian Federation

Engineering work: Designing and implementing of WFO products by different Vendors (Verint, Zoom, Calabrio) performing all necessary integrations with various Contact Centres (Cisco, Avaya, Genesys) and customer’s environment. Drafting project documentation.Presale support: Review customers’ requests for proposals, analyse business drivers/issues and convert them into technical requirements, cooperating with Sales team to provide customers with finalised commercial proposals. Making presentation of WFO products, preparing live demos to demonstrate features of products to customers. Customer training development and delivery: Consulting customer during pre-sale and post-implementation phases. Deliver QM business training for customers.Results achieved:- Implemented different Verint solution for a number of seats- VXML application development- Designed and Implemented one of the first Verint WFM solution in Kazakhstan- Software development for Verint Recording suite certification in Kazakhstan- Designed and Implemented first Verint Speech Analytics Solution in Kazakhstan- Achieved Verint System Engineer advanced status

Moscow, Russian Federation

Engineering work. Designing and implementing Genesys Contact Centres and all Verint WFO product Line, making required integrations with customer’s environment. Drafting project documentation. Technical support: Providing direct customer support for Verint WFO products and Genesys Contact Centres as well as resolving general VoIP issues for different PBX vendors. Provided technical part of Proof of Concept (POC) projects.Software development for Genesys eServices platform.Post-implementation tasks: Delivering customer training for Verint WFO products and providing application support to customers.Results achieved:- Implemented Genesys Contact Centre in one of the leading Russian banks- Provided technical support for Genesys multimedia suite in one of the leading Russian bank- Developed web chat application for Genesys Contact Centre- Implemented different Verint solutions for a variety number of seats

Troubleshooting ticket with low priority associated with Cisco Unified Communication software and hardware.