Muayed Atut Email & Phone Number

Doha, Qatar

Qatar

Doha, Qatar

Job Discerption:• Oversee the day-to-day operations of the store.• Maintain and build long lasting client relationships.• Maintain security controls – cash, keys, alarms and stock.• Maintain the highest stock control – receiving, transferring, and stock count in order to achieve the Stock Loss/Shrinkage targets. • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.• Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.• Plan and implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.• Manage costs and overheads, and all factors affecting the profitable performance of the shop.• Ensure the store has the right stock on the right time by liaising with other support functions (Buyers, Planners, Logistics, Finance, Loss Prevention).• Recruit, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.).• Ensure team is well presented and in full uniform at all times, and all complies with Company policies and procedures.• Train and coach the team to ensure that they have the best product knowledge, fashion trends, selling skills, and customer service standards in order to give the best experience for customers.• Ensure the team is always high motivated, positive and passionate about their work and brand.• Ensure all business KPIs are achieved (Customers Delight (NPS), Sales, Average Transaction, Unit per Transaction, Sales per square foot, and Conversions Ratio)

Doha, Qatar

Dubai, United Arab Emirates

• Maintain up to date records of all IT Helpdesk Logs and monitor performance against Service Level Agreements, escalating concerns to Operations Manager as appropriate. • Maintain up to date records of all FOHD Logs and monitor performance against Service Level Agreements, escalating concerns to Operations Manager as appropriate. • Analyze the helpdesk logs, identifying the trends and proposing resolutions of the issues. • Carry out an annual spot check store inspection across the retail business to ensure all locations are maintained to the expected standard.• To support with the completion of any small in store projects, fixture requests, upgrades. • To support in store closures across the Retail business, following process and ensuring handover is executed in a timely manner. • To be a point of contact for any Mall Management related matters. (Obtaining various permits). • Ensure that all external contracts are fulfilled as per contractual terms and conditions and renewed in a timely manner to reduce risk of liabilities. • Support in resolution of any day to day operational concerns raised by Store teams. • Operational reports are submitted as required and the correct follow up action is taken. • Ensure all costs are approved or are in line with budgets/Capex for works to be carried out • Support in follow up of payment from accounts to the various suppliers/contractors. • Support the stores in equipment breakdown items and advising how to replace. • Support of shipping/logistics when transferring items across GCC. • To manage the asset inventory list

Jeddah Governorate, Saudi Arabia

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Bachelor Of Applied Science (B.A.Sc.), Occupational Therapy/Therapist

Bachelor'S Degree, Occupational Therapy/Therapist, Bachelor'S Degree