PRODUCT COMPLIANCE• Managing a team of 10 senior associates working on Website Audits.• Manages critical operational processes, with SLA and metrics.• Creating and presenting Weekly Business Review and Monthly Businessreview to the stakeholders and Program managers.• Performing deep dives on escalation, writing 5-WHY analysis, RootCause Analysis and to prepare CAPA (Corrective and Preventive Actions).• Managing stakeholder communication across multiple lines of businesson operational milestones, process changes and escalations.• Quality Assurance: Auditing multiple products based on Legal documentsand I have maintained 100% quality for 2 years in a row with target qualityassurance of 99.7%.• Process trained for associates who are falling into Coaching or PIP.• Training new hires on process and assisting them onboarding to process.• Performing Quality check and sharing the result for improvement.• Share inputs on weekly calibration calls with WW teams and discussopportunities to update the workflow simplify.• Analysing defects, trends, and patterns and conducting a deep diveon various parameters.

INVENTORY MANAGEMENTCycle count and Bin consolidation is performed on daily basis to maintain Hygieneand Stronger.• Maintained 8 Lakh Inventory of Myntra,1.5 Lakh inventory of Flipkart and 2 LakhInventory of paytm withgood inventory hygiene• Maintained PNF rate for both Live PNF and Audit PNF at <0.01%• Implemented IRDR Process for all the clients to keep inventory more Hygiene.• Maintained the inventory accuracy at >99.98% for all the clients.• Maintained the fill rate at >99.97% and lost at <0.03%• Maintained FC Controllable issues at <0.1%.• Designed and implemented processes to ensure zero loss of high value items.• Ability to understand the processes in depth so as to develop adequate controlsystems for inventorymanagement.• On time report publication on cycle count and presented KPI Report on monthlybasis.• Handled a good team with 12 Ground Coordinators and build a capable second linein Inventory management.• Same day clearance on PNF and cancellations with zero pendency and maintainedthe cancellation view prepicking at 0.01%• Wall to wall will be done by monthly basis and whole inventory will be auditedbefore 45 days.• Achieved myntra EROS sale and Flipkart BBD by maintaining the Live PNF at0.01%• Capable of handling huge inventory alone with good productivity and good inventory Hygiene.RETURN OPERATIONS:• Performed RTO and RTV at return process• Generating the return product identification code and receiving done after thequality check.• Items will be segregated in to Q1 & Q2 at the time of quality check.• Q1 will be the prime inventory and Q2 will be Rejected Inventory.• Same day Receiving and Putaway activity will be done.• Q2 items will be marked with the reject reason and moved in to the rejected Inventory.

WAREHOUSE LOGISTICS• Maintained the work flow of products during inbound and outbound process.• Booking appointments, tracking the shipments dispatched from the seller and receiving on time in theinbound area• Stock receiving, Checking Original Invoice, Purchase Order, E-sugam and GSTIN.• Receiving the items by generating product identification code.• Sizing and Quality check will be done for each and every items before receiving intothe inventory.• Same day GRN done and Performing putaway activity.• Ensuring proper follow of processes laid by the organization.• Same day clearance of inward process with zero pendency.• Allocating pickers as per the order volume and overviewing for the smoothprocess.• Checking the products picked and segregating into single and multiorders.• Performing last mile consolidation for Multi orders• Bin Audit will be done randomly to maintain the LMC Inventory Hygieneand for smoothoperation.• Putaway and Flushing activity will be done to combine the multi orders forthe singlecustomer.• Managing the staging area as per FIFO• Performing Primary sorting and secondary sorting as per the DC Locationsand dispatched.• Same day clearance of orders with zero pendency.• Booking the vehicle slots for the inbound and outbound process• Based on the cut off time the vehicles are arranged for the shipments loading in the outbound dock.• Supervising the LPST, TMS and booking the vehicles as per the shipment quantity to be dispatched.• Tracking the vehicles dispatched from the warehouse and contacting the hub management to ensure allshipments received on time

OUTBOUND OPERATIONS• Allocating pickers as per the order volume and overviewing for the smooth process.• Checking the products picked and segregating into single and multiorders.• Performing last mile consolidation for Multi orders• Bin Audit will be done randomly to maintain the LMC Inventory Hygiene and for smooth operation.• Putaway and Flushing activity will be done to combine the multi orders for the single customer.• Managing the staging area as per FIFO• Performing Primary sorting and secondary sorting as per the DC Locations and dispatched.• Same day clearance of orders with zero pendency