Mubarak B Email and Phone Number

 Handling customer chat and email. Assisting customer based on RDT and PDT. Maintaining 8 hours Chat Adherence 100% and target of 90 chats. Completing email target of 100 fresh and 30 bounce back emails. Sending EOD report to Team lead on a daily basis. Taking Process Trainer Quiz with any process update.

Client: Sanmar, Chennai On Contract: Wipro InfotechRole: Service Desk Analyst1. Troubleshooting issues in outlook, Internet explorer, excel2. Raising outages for applications slowness, exchange server3. Unlock & reset user accounts in Active directory4. Configure & troubleshoot Communicator with license fix5. Unlock & reset passwords for users AS400, Unix, Mainframe ids6. Educating users about the applications next level of contact

Key Responsibilities:1. Maintaining the entire network of Chennai Corporation.2. Monitoring the network using software like Whatsup, Look@Lan and Angry IP Scanner.3. Raising call log for broadband connection issues & following till the call is closed.4. Maintaining & updating the IP address of Chennai Corporation.5. Assist in new network cable laying.6. Responsible for Vendor management.

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