Mubarak Imam Email & Phone Number

Toronto, On, Ca

Ajax, Ontario, Canada

1. Team Leadership: Led the outbound department team, ensuring adherence to logistics best practices and operational excellence.2. Operations Management: Utilized SAP to manage daily operations, improving workflow efficiency and data accuracy.3. System Optimization: Conducted system clean-up and troubleshooting, coordinating with the IT department to resolve technical issues.4. Performance Improvement: Developed and implemented coaching strategies that boosted team performance metrics by 33%.5. Recognition & Awards: Honored as MVP for significant contributions to business planning and operations.

Bangalore Urban, Karnataka, India

1. Data Strategy & Growth: Led data-driven initiatives, resulting in a 22% increase in user acquisition and a 15% improvement in the free-to-paid learner ratio.2. Revenue Projects: Executed key projects that boosted revenue by 8%, particularly in test preparation.3. Business Intelligence: Developed comprehensive dashboards and reports, providing critical insights for strategic decision-making.4. Program Management: Managed and delivered high-impact projects across growth strategy, business intelligence, and process optimization.5. Cross-Functional Collaboration: Partnered with marketing and operations teams to enhance learner engagement and retention.

Bengaluru, Karnataka, India

1. Team Leadership & Development: Led and mentored a cross-functional team to execute strategic initiatives, resulting in a 10% improvement in the sales team’s performance and productivity.2. Data-Driven Strategy Development: Analyzed sales data to develop strategic processes and create business dashboards, significantly enhancing decision-making and operational efficiency.3. Sales Operations Management: Administered the pan-India sales employee database and implemented CRM solutions, leading to an 18% increase in sales efficiency.4. Cross-Functional Collaboration: Partnered with the Digital Marketing team to optimize campaigns and introduce innovative lead generation methods, resulting in a 29% reduction in digital marketing costs and a 2.89% improvement in overall business performance.5. Process Optimization and Cost Reduction: Enhanced product offerings by reducing costs through customer feedback integration, boosting overall gross profit per product by $19.6.Change Management & Stakeholder Engagement: Consulted with key stakeholders to implement change management initiatives, optimize sales processes, and expand the company’s geographical presence to 32 new cities.7. Technology Implementation: Implemented Freshdesk to streamline ticket resolution processes, resulting in measurable SLA improvements and enhanced customer service.

Bengaluru, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

Bachelor Of Engineering - Be, Mechanical Engineering

Postgraduate Degree, Artificial Intelligence, 4.73/5 Gpa

Postgraduate Degree, Data Analytics For Business Decision Making, 4.64/5 Gpa