After promoting a new role where I need to manage networking issues for the clients infrastructure. Monitoring and taking care of any network problem. Coordinating with 3rd party and customer Administrator to tackle and finding the root cause of issues and maintaining the records to keep the team updated.

I started working in tech support role and after 2 years was promoted to a higher position in the team where I had to help and mentor the team and keep business leads updated with the latest with all the reports. Handled the 15 members of the team and provided end to end support to them. Training them and maintaining their productivity and Time Cards