• Create an exceptional customer experience by proactively engaging with customer to understand and meet their immediate day to day Vodafone service usage.• Actively identify opportunities to deepen the customer’s relationship with Vodafone and to positively promote Vodafone’s products and services.• Work as part of a team to ensure the customer is receiving the most appropriate advice and introduce them to appropriate services.• Demonstrate the benefits and encourage customer to use alternates by subscribing to promotions.• Resolve customer’s problems quickly and/or refer to colleagues as appropriate. • Work accurately and efficiently in a multi-tasking environment where high attention to detail is required for the smooth running of operations. • Keep current on Vodafone products and services, promotions, policies and procedures.• Ensure that security measures are in place at all times.• Perform additional duties as required.