Mubarik A. Siddiqui Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, ON

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration.
• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pads, printers, and workstations.
• Assure all other on-site support services and repairs are completed by verifying operations maintaining required quality levels and documenting work performed.
• Maintain real-time updates on all assigned active tickets.
• Liaise with the Help Desk on escalated issues.
• Investigate and diagnose customer’s issues by using technical expertise in a timely and professional manner.

Vaughan, Ontario, Canada

• Installed, configured, managed, and updated Microsoft Windows various versions.
• Provide onsite support to the customer, fixing, replacing, installation of new hardware.
• Manage an inventory of hardware and ship and receive it.
• Redesigned and expanded the Local Area Network and wireless network.
• Installed, configured, and managed network printers, scanners, thermal printers, etc.
• Providing remote support to company users using VNC software.

Lloydminster, Saskatchewan, Canada

• Provide support for hardware, software, and network to different company's clients. Support involved installation, configuration, up-gradation, and troubleshooting a wide area of technology, e.g. POS, pin pad.
• Provide preventive maintenance, as per the schedule of the company.
• Installation, configuration, and troubleshooting of Store Dynamic, LOC store management suite, and NCR ISS45 software in various stores.
• Configure the Fortinet and SonicWALL router. Reinstall and configure the operating system on a different model of Fortinet router.
• Installation, testing, labeling of network cables cat5, cat6, patch up RJ45 & RJ11 connectors, KVS switch.
• Update the company using its ticketing system after completing the task.

Mirpur, Azad Kashmir, Pakistan

• Installed, configured, and managed Dell Power Edge T110 Server Machine using Microsoft Server 2003 operating system with RAID 1.
• Configured MS Server 2003 with ADS, DHCP, DNS, FTP, email server (MDaemon), and Proxy Server.
• Installed and configured HP DX 7500, HP ProBook’s 45x series client machines with Windows 7 Professional operating system. MS Office 2007, MS Outlook, Oracle Primavera P6, AutoCAD, and Microsoft Forefront antivirus.
• Configured network plotter and printer, Konica 7022, Konica Minolta BizHub C353 scanner, copier, and fax.
• Configured and Managed Audio-Conferencing using Polycom SoundStation2 IP7000.
• Backup company data, file server, FTP server, and email server on a weekly and monthly basis.

Lahore, Punjab, Pakistan

• Combined Fabrics Ltd. is ISO 9001/14001 Certified and WRAP/CTPAT Certified.
• Manage company all networks that are spread over more the 80 computers and upgrade day by day expanding network.
• Manage the E-Mail Server (MDaemon), ISA Server 2000, Database Server (SQL 2000), Print Server, and Backup Domain Server.
• Take the monthly backup of all the company data on DVD, taps, Hard drives, E-mail backup of all the users, and database backup of company software.Redesigned and expanded Local Area Network and wireless network.
• Implement a ticketing system for local employees within the company for their IT-related problems.
• Installed, configured, and managed network printers, scanners, and thermal printers and managed user access and restriction using user group policies, OU, ADS, DNS, etc.