▪ Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration.▪ Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pads, printers, and workstations.▪ Assure all other on-site support services and repairs are completed by verifying operations maintaining required quality levels and documenting work performed.▪ Maintain real-time updates on all assigned active tickets.▪ Liaise with the Help Desk on escalated issues.▪ Investigate and diagnose customer’s issues by using technical expertise in a timely and professional manner.▪ Install, fish, dress cross-connect, and terminate Unshielded Twisted Pair (UTP), co-axial, and fiber optic cable.▪ Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches, access points, DVR, camera, security systems, network addressing)▪ Troubleshoot cabling, hardware, and network-related issues in the field.▪ Operate hand and power tools (i.e., drill, Boom lift, Sizer lift, etc.)▪ Install and troubleshoot CCTV – includes fixed/PTZ cameras, DVR, Servers, and video matrix systems.▪ Troubleshoot hardware and software problems on servers and workstations, along with connected peripherals.▪ Troubleshoot network issues, copper/fiber lines, switches/routers, and use of network monitoring tools.▪ Diagnose and correct problems with the network electronic systems and software.▪ Implement deliverables of assigned Loss Prevention Projects▪ Serve as liaison between customer and technical staff for all relevant retail loss prevention technology.▪ Be a service technician for Loss Prevention Implementation Projects.▪ Ensure proper service and maintenance of hardware.▪ Install and configure all Loss Prevention-related hardware and software.▪ Ensure a high degree of timeliness and accuracy of technical and operational support.▪ Implement/Install loss prevention and associated technologies.

▪ Installed, configured, managed, and updated Microsoft Windows various versions.▪ Provide onsite support to the customer, fixing, replacing, installation of new hardware.▪ Manage an inventory of hardware and ship and receive it. ▪ Redesigned and expanded the Local Area Network and wireless network.▪ Installed, configured, and managed network printers, scanners, thermal printers, etc.▪ Providing remote support to company users using VNC software.▪ Install Cat5, Cat6 cables and Installed RJ45 connectors, RJ11 connectors etc.▪ Configured wireless routers, and many other IT-related tasks.

▪ Provide support for hardware, software, and network to different company's clients. Support involved installation, configuration, up-gradation, and troubleshooting a wide area of technology, e.g. POS, pin pad, computer, printer, network, routers, switches, ATMs, medical equipment, scales, self-checkout, Microsoft servers, etc.▪ Provide preventive maintenance, as per the schedule of the company.▪ Installation, configuration, and troubleshooting of Store Dynamic, LOC store management suite, and NCR ISS45 software in various stores. ▪ Configure the Fortinet and SonicWALL router. Reinstall and configure the operating system on a different model of Fortinet router. ▪ Installation, testing, labeling of network cables cat5, cat6, patch up RJ45 & RJ11 connectors, KVS switch.▪ Update the company using its ticketing system after completing the task. ▪ Update the inventory of parts, ship back, and receive parts from head office.

▪ Installed, configured, and managed Dell Power Edge T110 Server Machine using Microsoft Server 2003 operating system with RAID 1.▪ Configured MS Server 2003 with ADS, DHCP, DNS, FTP, email server (MDaemon), and Proxy Server.▪ Installed and configured HP DX 7500, HP ProBook’s 45x series client machines with Windows 7 Professional operating system. MS Office 2007, MS Outlook, Oracle Primavera P6, AutoCAD, and Microsoft Forefront antivirus. ▪ Configured network plotter and printer, Konica 7022, Konica Minolta BizHub C353 scanner, copier, and fax.▪ Configured and Managed Audio-Conferencing using Polycom SoundStation2 IP7000.▪ Backup company data, file server, FTP server, and email server on a weekly and monthly basis.

▪ Combined Fabrics Ltd. is ISO 9001/14001 Certified and WRAP/CTPAT Certified.▪ Manage company all networks that are spread over more the 80 computers and upgrade day by day expanding network.▪ Manage the E-Mail Server (MDaemon), ISA Server 2000, Database Server (SQL 2000), Print Server, and Backup Domain Server. ▪ Take the monthly backup of all the company data on DVD, taps, Hard drives, E-mail backup of all the users, and database backup of company software.Redesigned and expanded Local Area Network and wireless network.▪ Implement a ticketing system for local employees within the company for their IT-related problems.▪ Installed, configured, and managed network printers, scanners, and thermal printers and managed user access and restriction using user group policies, OU, ADS, DNS, etc.▪ Providing remote support to company users using VNC software.▪ Configured and managed Microsoft update server (WSUS)▪ Configured and managed Norton Antivirus Client/Server environment.