In charge of Information Systems including Server and Storage Infrastructure, Sage X3 ERP, User workstations, Network Communications and telephony as well as IT Project management while leading a team of 4.* Designed and implemented complete Disaster Recovery and backup archiving Program at Ennis Fabrics enabling the company to maintain business continuity during current uncertain times. Allowed entire office team to work remotely without impacting system performance.* Designed and… Show more In charge of Information Systems including Server and Storage Infrastructure, Sage X3 ERP, User workstations, Network Communications and telephony as well as IT Project management while leading a team of 4.* Designed and implemented complete Disaster Recovery and backup archiving Program at Ennis Fabrics enabling the company to maintain business continuity during current uncertain times. Allowed entire office team to work remotely without impacting system performance.* Designed and implemented new server and storage infrastructure by negotiating the best equipment deals * Negotiated and implemented MPLS network across 4 locations increasing network speed by 10 times while adding stability, redundancy and reducing cost* Moved Ennis Fabrics head office in an incredibly short time including SageX3 ERP and all related infrastructure, about 100 servers, over 100 users, workstations, printers, 150 phone and fax lines and internet connections with zero business interruption while spending 35% below best quoted rate by external consultants.* Provide support and guidance to improve and stabilize Sage X3 ERP by right sizing the server environment* Refresh user workstations while upgrading to Windows 10 across the board* Maintain support levels by implementing SLAs and introducing processes flows* Implemented basic Change Control to improve system performance and stability* Guide and mentor team members to improve end user support experience and meet SLAs * Conduct performance reviews, implement improvement strategy, Show less

Responsible for managing a team of 7 server admins, managing more than 4500 Windows servers and over 600 physical servers, located in 9 data centers around the globe. Selected, built and established a high performing international team to build and operate server infrastructure. Act as a liaison between business executives, PMO, and IT leaders, identifying and pursuing opportunities for Process Improvement, technology investment and cost reduction across the organization. *… Show more Responsible for managing a team of 7 server admins, managing more than 4500 Windows servers and over 600 physical servers, located in 9 data centers around the globe. Selected, built and established a high performing international team to build and operate server infrastructure. Act as a liaison between business executives, PMO, and IT leaders, identifying and pursuing opportunities for Process Improvement, technology investment and cost reduction across the organization. * Helped identifying the key supplier of server equipment and provided significant savings and stability by developing technical strategy, data center and applications design and server technology refresh process.* Heavily virtualized server environment across the data centers and removed old bulky hardware.* Act as single point of contact for business and all new IT software solutions, services, and projects related to data centers and ERP upgrades and conversions.* Identify opportunities, prioritize concerns and manage expectations while driving forward innovative software solutions to optimize systems and performance.* Provide leadership as a member of Change Management System and Architecture Review Board and help develop standards and protocols for cross-functional reviews and project approvals.* Manage performance of Server Engineers to meet the established SLAs and provide necessary training, coaching and mentorship.* Create performance plans, conduct regular weekly team meetings and provide one on one guidance to the team members as required* Coordinate and work with several other teams to facilitate resources for multiple IT projects spanning multiple business areas.* Helped develop and lead some business continuity programs including data backup, disaster recovery, system redundancy and security. * Develop preventive maintenance programs to keep the lights on including firmware and OS patching, warranty maintenance of hardware Show less

Being a member of IS Operations team at AECOM (URS Flint), I am responsible for day to day operations of computer systems as well as work on projects to implement new technologies or enhance existing infrastructure.*Active Directory and all related components*VMWare platforms ESXi4 and 5 *Citrix Xenapp 4.5, 5, 6.5 *Windows Server 2008 R2, Windows Server 2003, Windows 7 and more* Design and support infrastructure for JD Edwards ERP for Oil and Gas division*Distributed… Show more Being a member of IS Operations team at AECOM (URS Flint), I am responsible for day to day operations of computer systems as well as work on projects to implement new technologies or enhance existing infrastructure.*Active Directory and all related components*VMWare platforms ESXi4 and 5 *Citrix Xenapp 4.5, 5, 6.5 *Windows Server 2008 R2, Windows Server 2003, Windows 7 and more* Design and support infrastructure for JD Edwards ERP for Oil and Gas division*Distributed File Services (DFS) with servers distributed across 19 locations*General support on Exchange 2010Following are the highlights of my recent achievements:* Jan 2013: Lead the team of server admins and desktop support and successfully completed the project to integrate IT infrastructure of an acquired company in US with 140 computer users. This included Email System Migration, File and Print services, Time Capture infrastructure and Finance and Accounting applications including Great Plains and Kronos. * Nov 2012: Successfully completed the project of redesigning the XenApp infrastructure at URS Flint. A new farm was designed with Provisioning services and a new printing solution was implemented using UniPrint. This helped resolve many outstanding printing issues with existing printing structure.* Mar 2012: Took active part in the IT integration of another acquisition with 300 computer users. Integration included the migration of File and Print services, email system migration, Citrix farm integration with Flintenergy and all financial and safety applications.* Implemented a service that allowed users to reset their own passwords and unlock their own account by answering a series of questions thus removing the pressure from help desk group and freeing up valuable resources.* Implemented solution to sync the offline email address books of Flintenergy with couple of acquired companies allowing users to communicate with other users in those divisions. Show less

Overall operational in charge of Fountain Tire's computer systems and server environment* Responsible for building, maintaining, updating and monitoring Citrix XenApp 5.0 environment with 20 XenApp servers on Windows Server 2008, 650 concurrent users and over 500 desktop clients across 150 sites* Designed, built and maintained infrastructure for ERP implementation (Microsoft Dynamics AX) in retail environment as part of the project team* Maintained, updated and managed VMWare… Show more Overall operational in charge of Fountain Tire's computer systems and server environment* Responsible for building, maintaining, updating and monitoring Citrix XenApp 5.0 environment with 20 XenApp servers on Windows Server 2008, 650 concurrent users and over 500 desktop clients across 150 sites* Designed, built and maintained infrastructure for ERP implementation (Microsoft Dynamics AX) in retail environment as part of the project team* Maintained, updated and managed VMWare ESX 3.51 Environment* Managed backup systems running on HP D2D systems, HP DataProtect software and Backup Exec* Took care of maintaining and updating Fountain Tire's Active Directory structure as well as DNS, DHCP and related services and providing required access to the Support Desk Associates* General support of Microsoft Exchange server* Served as a member of Changer Advisory Board as a technical adviser to protect production environment from unexpected changes Show less

 Maintained all support desk metric as per established procedures and objectives Manage Corporation’s Active Directory structure by creating, disabling and maintaining the user accounts/Email addresses and groups/distribution lists Troubleshooting and providing technical support on numerous desktop and custom applications; including hardware and software troubleshooting and configuration Diagnosing and resolving basic network and internet related problems Supporting Odyssey… Show more  Maintained all support desk metric as per established procedures and objectives Manage Corporation’s Active Directory structure by creating, disabling and maintaining the user accounts/Email addresses and groups/distribution lists Troubleshooting and providing technical support on numerous desktop and custom applications; including hardware and software troubleshooting and configuration Diagnosing and resolving basic network and internet related problems Supporting Odyssey POS system for retail and wholesale stores Assisting with hardware and software inventories lists and system configuration lists Providing direct support through phone calls, email, fax and in person, recording all information in tickets using Helpstar Ticketing tracking software and meeting all the established requirements like Fist Call Resolution etc. Working directly with the customer to understand the problem, analyze, resolve using knowledge base or support system and escalate to tier 2 or 3 Show less

Managed a team of 6 computer technicians providing HP hardware warranty service and software troubleshooting for servers, desktops, notebooks and tablet PCs. Telephone and in person technical support was extended to some clients. Acted as a liaison between HP and PC OUTLET regarding warranty coverage. Performed system administration for 3 locations that were connected through VPN (user account creation, deletion, GPOs, resource management, network shares, backups, Network Monitoring including… Show more Managed a team of 6 computer technicians providing HP hardware warranty service and software troubleshooting for servers, desktops, notebooks and tablet PCs. Telephone and in person technical support was extended to some clients. Acted as a liaison between HP and PC OUTLET regarding warranty coverage. Performed system administration for 3 locations that were connected through VPN (user account creation, deletion, GPOs, resource management, network shares, backups, Network Monitoring including VPN, Firewall etc. System includes 35 Users, 40 Windows XP workstations, 5 X Windows Server 2000, MS Exchange Server 2000, day-to-day maintenance of Progress Database Server and Web Server hosting Show less