Mubashar Sheikh Email & Phone Number

Auckland, Nz

New Zealand

Auckland, New Zealand

Auckland City

Responsibilities: • In depth knowledge and experience of Windows environment, building devices, Microsoft Outlook, Active Directory, MS Exchange, Citrix, Terminal servers.• Deployment of applications using SCCM and Active Directory on both local machines and Citrix platform. • Expert in providing assistance using RDP, Skype for Business and MS Teams • Provide assistance to Emails to our team’s dedicated shared mailbox, Incidents and Service requests queues.• Migration of new… Show more Responsibilities: • In depth knowledge and experience of Windows environment, building devices, Microsoft Outlook, Active Directory, MS Exchange, Citrix, Terminal servers.• Deployment of applications using SCCM and Active Directory on both local machines and Citrix platform. • Expert in providing assistance using RDP, Skype for Business and MS Teams • Provide assistance to Emails to our team’s dedicated shared mailbox, Incidents and Service requests queues.• Migration of new User accounts, Shared mailboxes and meeting rooms to Office 365 • Configuration and setup of new shared mailboxes and meeting rooms• Creating and managing Distribution lists and Office 365 groups• Creation of new mail and SMS contacts • Restoring user mailboxes using Azure Active Directory and Microsoft Admin Centre• Recovery of PST files in Office 365 environment • Create new shared folders on network and setup security permissions.• Creating and managing new generic ID’s (domain accounts) adhering to guidelines from internal Security• Proficient in managing resources on both Microsoft Exchange environments i,e onprem and Office 365• Management of Software and User Office 365 licences• Role also encompass onboarding process of new users. • Manage access provisioning of multiple inhouse applications. • Testing of new applications in the environment.• Have worked on multiple ticket management systems like CAMS, Remedy, Activate and Service Now.• Involved in asset management and audit of assets in the organization.•Follow procedures to meet the Service Level Agreement (SLA).•Train team in day to day tasks and ensure best practice procedures are followed. Show less

Auckland

NETWORK INFRASTRUCTURE ASSOCIATE Mar 2008 – Feb 2010Responsibilities:•Resolve a diverse range of complex cases assigned remotely to second level support. These include specialised applications, Blackberry and Printer faults, and Desktop hardware / software issues. •Deploy applications to remote machines and user’s profile.•Ensure strong time management skills, prioritise multiple projects and be a collaborative team member.

Graduate Diploma In Teachign (Secondary), Ict (Technology)

Master'S Degree, Information Technology