Mubasher Ahmed Email & Phone Number

Falls Church, Virginia, United States

· Executed travel arrangements and facilitated the setup and imaging of computers and IT equipment for major company acquisitions, documenting user and network setups to ensure seamless transitions and user satisfaction.· Trained and supervised technicians to effectively manage, troubleshoot, and solve tickets while providing optimal user experience.· Accepted responsibility for escalated tickets, researched them, and implemented effective action for timely resolution· Managed, logged, and audited IT equipment on premises and remote and advised leadership on the purchases of any deficits, needs, and disposition of any unnecessary equipment totaling to over $25,000.· Was designated as the first point of contact for the leadership team of our company to provide support for urgent issues and give timely resolutions.· Educated technicians and users through orientations, tickets, and calls, advising them on best security practices providing them safe methods of identifying threats and providing safe, effective tools to complete their work.

United States

· Effectively logged, managed, and resolved over 1400 tickets in a timely manner with over 98% adherence to our SLA· Played role as first point of contact of technical issues and effectively logged, managed, and resolved issues in a timely basis· Configured and deployed IT computers per our companies SOP, set up user accounts along with them, and implemented best security practices.· Troubleshooted hardware, software, and network issues with IT equipment such as laptops, firewalls, printers, and IT peripherals· Obtained comprehensive knowledge on company's user and network base to provide best possible support· Gained significant experience and knowledge in Active Directory, resetting users' passwords, moving computer objects, adding users to distribution groups, etc.

Woodbridge, Virginia, United States

· Provided excellent customer service and used empathy to engage with customers effectively to allow for positive interactions· Worked exceptionally well in fast paced environments and prioritized successfully between customer-service and work tasks· Dealt well with sudden work-area issues such as high-traffic, understaffing, and customer complaints providing quality guest-service· Communicated successfully with team-members to properly reach sales and work-area goals

Woodbridge, Virginia, United States

· Applied appropriate knowledge and expertise in consulting customers on items such as chargers, phones, headphones etc.· Prioritized tasks successfully in high stress and busy scenarios to providing exceptional and memorable service· Worked several sales departments within the store with a great deal of success in each one· Responsible for greeting and directing customers to areas in a seamless and pleasurable manner· Provided positive, timely engagements with customers during the check-in and check-out process.