Mubasher Hussain Email and Phone Number

Financial Services Compensation Scheme (FSCS)- Lead and manage a team of claims specialists, ensuring performance targets are met.- Oversee end-to-end investigations in investment claims processing, ensuring compliance with regulations.- Implement performance metrics to enhance operational efficiency.- Build and maintain effective relationships with stakeholders.- Ensure compliance with regulatory FCA and PRA requirements and internal quality standards.- Coordinate training programs and development plans for team members to enhance skills.- Identify opportunities for process optimisation and drive operational excellence.- Prepare reports and analysis on claims processing activities.- Leading and chairing employee relations cases.- Conducting interviews for claims/complaints handlers and making hiring decisions.- Proven experience in claims management within the financial services sector.- Strong leadership and communication skills.- Understanding of investment products and financial regulations.- Understanding of anti-bribery, AML and financial crime.- Proficiency in Microsoft Office Suite and claims management software.

Three UK- Lead and manage a team focused on sales acquisition and retention strategies for Three UK.- Develop and implement sales strategies to acquire new customers and retain existing ones.- Monitor team performance against sales targets and KPIs, providing coaching and support as needed.- Collaborate with cross-functional teams to optimise sales processes and improve customer retention rates.- Build and maintain strong relationships with internal stakeholders and clients.- Ensure compliance with company policies and regulatory requirements.- Identify training needs and coordinate development programs to enhance team skills.- Proven experience in sales management, particularly in acquisition and retention strategies.- Strong leadership and communication skills.- Ability to analyse sales data and market trends to drive business growth.- Experience working in the telecommunications industry.- Proficiency in Microsoft Office Suite and CRM software.

Three UK- Engage with customers to understand their needs and recommend appropriate products and services offered by Three UK.- Focus on acquiring new customers through targeted sales strategies whilst also retaining existing customers through effective relationship management.- Meet or exceed sales targets and KPIs, contributing to the overall success of the account.- Provide accurate and up-to-date information about Three UK's products, promotions, and pricing plans.- Handle customer inquiries, resolve complaints, and escalate issues as necessary to ensure customer satisfaction.- Utilise sales techniques and persuasion skills to convert leads into sales and encourage customer loyalty.- Stay up to date with industry trends, competitor offerings, and market developments to provide informed recommendations to customers.- Adhere to company policies, procedures, and regulatory requirements at all times. - Experience in sales and customer service roles, in the telecommunications industry.- Strong communication, negotiation, and interpersonal skills.- Ability to work effectively in a fast-paced, target-driven environment.- Passion for delivering exceptional customer service and achieving sales goals.- Flexibility to adapt to changing priorities and business needs.- Proficiency in using sales systems and tools, including CRM software.As an Acquisition and Retention Sales Advisor for Three UK, I played a crucial role in driving sales and fostering customer loyalty through effective engagement and sales techniques.